Business ProfileforGirls 'n' Tools LLC

Jessica measured this job herself, two times, and assured me that the new garage door would fit and the existing walk-in door would remain in place. The walk-in door did not fit. The garage door has no outside handle and no inside handle because they would interfere with the door opening. The motor for electronically opening the door did not fit. I was ASSURED by Jessica, more than once, that a “side motor” would be installed. Her workmen repeated this statement to me. One of the workmen even assured me that would happen because he realized that I am an older woman and opening that door would be a bit of a struggle for me without the automatic opener. I was told that someone would call about the side motor. That did not happen. I emailed Girls ‘n’ Tools about this matter and received a return email that they would contact the garage door company. A man from the garage door company came to look at the job and said it was not possible to install a side motor for this project. The email the garage door company received to look at this job was made to look like it had come from me personally, not from Girls ‘n’ Tools. This was deceptive. I asked the man to call Jessica. Jessica told him that she never told me there could be a side motor. That is an outright lie.

Hi *******, We believe that there is some confusion. The contract you signed clearly states reframe and reuse basement door and relocate to opening on left. We attempted to reuse your existing door to save on cost. The existing door, once removed, was in too bad of shape to reuse. Therefore, we ended up purchasing the new door and installing it in the new location. When Jess came to measure the door, she had told you that she would be able to fit a garage door in there, but was not sure if there was enough space for a garage door opener.After the garage door was installed in the low-head height existing basement, we were not able to get a regular top-mount garage door installed. We were aware of side mount motors, but we did not personally install them, so we referred you to ******** ***** which also determined that there was not enough space to do a side mount opener.Our company placed a call to Overhead Doors on your behalf, to explain the situation and have them come out to look and give you a second opinion. Once they got there, they determined that there was not enough space to install a side mount motor without losing the door. We never emailed the company, so were not sure what deceptive email you are referring to. Because we were not able to install the opener, you received a credit of $400 on your final bill.We are sorry to hear about your disappointment. There is nothing we can do about existing low head height basements. We have made every attempt to help you get what you wanted. We are happy to come and place a handle/pull string on your garage door.Have a nice day.