Business ProfileforLaurel Chandler MD PLLC

On 3/4/222 I received surgery which I told would be covered by my insurance, ******, as medically necessary. C******* Plastic Surgery gave me a bill of $4,500 which represented the estimated cost of the surgery that might or might not be covered by insurance. After misfiling my insurance claim 6 times, which took the entirety of 2022, my claim with ****** was approved in February 2023. According to ******, I owe zero dollars for the surgery. I have been making auto-billed monthly payments since my surgery towards the $4,500 total while waiting for my insurance claim to process. C******* Plastic Surgery's billing department told me that if I ended up overpaying once my insurance claim processed, I would be entitled to a reimbursement of that money. Now that the insurance claim has processed, I assumed would be reimbursed. I checked my online ***** Patient Portal, which is the only way I can access this billing information, and saw that my total owed was now negative, indicating that I was owed money. However, when I reached out to the billing department for a timeline of reimbursement, I was told that I did not have to be reimbursed, and that they would consider reimbursement if I consented to filing an appeal with the billing company. After a year of payments which represented significant financial burden due to their misfilings and promise that I would be reimbursed, they refuse to do so. Note that my payment plan agreement states that no refund would be allowed from the $4,500 amount; however, I confirmed with the billing department that being reimbursed for overpayment would not count as a refund. Months later the billing department tried to deny this. I wish to be reimbursed for the $3800 that I paid and now am owed by the company.