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ComplaintsforSpaces LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We were provided an estimate for services for the total cost of the project. When we paid the deposit we were then told that we had to pay an additional $377 to have an outside vendor come and inspect the project before work could begin this was not in the estimate and it was not refundable we were also told if we canceled the project we would forfeit 200$ of our deposit. The person who came for the inspection was the owner of the company. It was NOT an outside vendor. After we paid the $377 for the inspection we received another estimate for an additional $1700 for the installation of our whirlpool tub which they were made aware of what kind of tub was being installed. We are very upset and canceled the project they refunded the deposit but we feel cheated out of almost $400 for nothing to be doneBusiness response
03/16/2022
An online estimate for services was provided without ever seeing the home. The client agreed to proceed at which point we then charge for an in home consultation. The owner of Spaces LLC provided the consultation and discovered the electrical panel was outdated/underpowered. The client mentioned his breakers pop often at which point we informed client it would be best to have our electrician investigate. The electrician was on site and quoted for a new service feed and panel upgrade to be able to enact the original remodeling request. We passed the quote to the client at which point they cancelled the job.
The clients deposit was fully refunded and no cancellation fee was ever charged! The only fee the client incurred was the consultation fee.
I spoke to the husband shortly after this claim and he assured me his wife wrote the complaint but he would explain her frustrations were not due to Spaces LLC.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.