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ComplaintsforSouthern Auto Auction
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was repossessed and I paid my amount to my lender to redeem my car. Before repossession 9/26/23 my car was running fine, now the day of redemption 10/19, my car is unable to start with my keys . There were notes in the system to not cut my keys because the customer was redeeming car, I spoke to Elaine at SAA and she said my car was never touched and remained how it was received however that was a lie from 10/19-11/6 my car is still not running and the problem is still not fixed ! I have lost my job because I’m unable to get to work and the SAA is not allowing me to know where my car is and i believe it is not be worked on since being at the auction. I need my carBusiness response
12/04/2023
Due to privacy laws, we are unable to comment other than to say the matter has been resolved with the complainant, in the complainants own words, to her satisfaction.Customer response
12/04/2023
Complaint: ********
I am rejecting this response because:
I had requested paperwork in regards to my vehicle and was told I would be emailed once they received the bill from Dealership who worked on my car but I have not received it yet
Sincerely,
****** **********Customer response
12/19/2023
My concerns were never answered and SAA guaranteed that they would email me with paperwork of my vehicle and I never received it, I'm dissatisfied still the president did not respond to my request
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.