Customer ReviewsforLee's Auto Center, Inc.

Living at a great distance from CT, I contacted Stefanie at Lee’s Auto & RV Ranch to consign my 5th wheel. I’d explained to Stefanie that our Pick-up was stolen and we could no longer use the 5th wheel. She was anxious to consign it and contacted me desperately for days to finalize the contract. I’d informed Stefanie several times that I’d prefer to examine the condition of the RV and empty my belongings prior to visiting her office. She insisted that this would interfere with her impending shortened workday, and delay her significant plans to leave for the day. She insisted that I rush to effectuate the contract. I had an opportunity to visit her office whilst I was traveling from Montreal. She’d forwarded me a copy of a condition report to peruse, without any expectation or discussion of photographs, and I was able to verbally verify that the condition of the 2018 Winnebago ****** *** was in excellent working condition and was ready for their safety inspection. She was anxious to receive their $950 fees for the detail and the safety inspection. Two days later, Stefanie contacted me and insisted that the paint was dull and suggested a $5000 paint job would show the trailer better. I was inclined to agree. She informed me that she’d speak to the body shop to get a quote and contact me back. Upon her return call she then upped the quote to $12,500 for a complete paint job. I can paint my Rolls Royce for less. I determined that this was all a set-up to abuse my vulnerability and gauge me for a service visit. I rejected the quote and Stefanie wrongly terminated our in-force contract and insisted that I pay for the removal of the RV and the return of the trailer back to storage. The contract never specified any paint brilliance specifications nor did the condition assessment checklist. This was a move to exploit our vulnerability and to solicit unnecessary services. Stefanie is a pure predator and I warn you to steer clear of this establishment.

Thank you for your feedback. We apologize for any frustration and inconvenience you experienced. 1. **Communication**: We’re sorry if our urgency to finalize the contract caused any inconvenience. Balancing efficiency with our clients' needs is our goal. 2. **Condition Assessment**: We regret any misunderstanding about the condition report and the need for photographs. Transparency is important to us. 3. **Paint Job Quote**: We understand your concerns regarding the paint job quote. Our intention is to recommend services that enhance the salability of consigned vehicles. We apologize if the pricing seemed excessive. 4. **Contract Termination**: We regret any confusion about the contract terms and termination. Clear and fair terms are our policy. We value your feedback and would like to resolve this matter. Please feel free to contact our customer service team so we can discuss further and work towards a resolution. Thank you for your understanding.

We purchased a camper from Lee's Auto Ranch in March of 2021 and the unit has had numerous warranty issues that it in the shop being repaired more nights than we have been able to use it. Besides the mechanical issues with the unit Lee's has charged us large amounts of money for warranty repairs by stating the factory will only cover so much and so they have to charge us for the rest. Simple repairs such as a shower door that does close, a defective faucet, faulty pressure relief valve, etc. have cost us hundreds of dollars to repair and we have only use the unit for about ten nights. The other concern is no one from Lee's really appears to care about our issues. I have tried on multiple occasions to have someone from management to call me to discuss the issues but my requests have fallen on deaf ears. We truly regret having purchased our unit from Lee's as they do not stand by their products and charge huge amounts of money for repairs for what should be warranty items.

We simple don't agree with M* **** with all his complaints. We have fixed many of his concerns under the factory warranty with no out of pocket cost to him. Now that his factory warranty is expired the extended warranty company will cover some of the repair cost and we are working hard to minimize any out of pocket cost to Mr. Rand. management has been fully informed and has been responding accordingly to only charge Mr. Rand a minimum time spent on his unit since he is a customer. We currently have Mr. Rand's unit and are making the repairs, so we're really not sure why he is upset. Are rates are in accordance to the RV industry standards.