Business Profilefor4 All Promos LLC

The most unprofessional experience. Placed an order and quickly realized the shipping method selected would not obtain the delivery date needed. Immediately called to get it corrected, the wonderful customer service rep I spoke with informed me I needed to email my account manager Courtney B****** and sent her a note to push the artwork approval through so my order could begin the processing in time. So I again immediately emailed Courtney B****** to get a shipping upgrade and to ensure the order would meet the deadline. She delayed responding and NEVER submitted the order for processing and NEVER once informed me that a shipping method change would delay the order processing. This not only is this unprofessional but it is a TERRIBLE business practice. This company's inability to provide actual customer service is atrocious and not only do they not provide customer service they expect the customer to know their policies and procedures. I called Courtney's supervisor Karen Hart and requested a call back to address the issues and get an appropriate resolution to the situation but have yet to receive any call. DO NOT DO BUSINESS WITH THIS COMPANY!!!

We extend our sincerest apologies for the handling of your order for the cooling towels. We are so sorry for the frustration and inconvenience you've experienced. We recognize the importance of punctuality and reliability, The customer requested a shipping upgrade for their order, needing it before June 14th. Upon receiving this request, the account manager promptly informed the customer that selecting the next day air option was necessary to ensure delivery by 6/14. The towels would have been prepared for shipment on 6/13, following the 5-day production period required to print the design. Our order process includes a 2-business day window for confirming order details and artwork proof. Subsequently, we forward the order to production for processing within the specified number of days outlined for production, followed by the estimated shipping time in transit via ***. This information was not clear to the customer which led to the in ability to process the order and deliver on time. The account manager had provided an alternate towel with a short 1 day production time which could have been rushed to meet the customer s event however the customer did not elect to move forward. Ensuring satisfaction is our top priority, and we are committed to resolving any issues to make things right.