Customer ReviewsforJaguar Land Rover Fairfield

Our sales person Elise was helping on purchasing a preowned Range Rover we liked, so we schedule to come look at the car, driving almost 1600 miles there and back including hotels and tolls, the trip cost us nearly $800..with my wife and 4 small kids. over the phone Elise told us car is in good condition, that’s it’s in the shop just getting detailing, cleaning etc done nothing major, because online they haven’t posted any pictures of the vehicle so we we’re trying to get some more info on the car, and weren’t getting much information on the vehicle from Elise Brown, so we reached out to one of the general sales managers Dan Wiley, he told us on the phone that it was in shop getting dents on sides and on hood done, and told us he will snap pics of the car inside and outside. He kept saying there’s no surprise, they serious business over here! When we saw the vehicle we noticed on both sides of roof rails had what looked like huge indents that looked liked hail damage from 5 feet away you can notice it, when we asked sales Elise brown about that surprise damage they never mentioned over the phone or email she said I know nothing of it. Then we called general manager Dan Wiley the one who took pictures of the vehicle before we left the house.. he had a plain dumb face when we asked him and showed the damages on the vehicle he said I was the one taking the pictures and have not noticed or see those indents on top roof rails, like how in the world can you not see or notice those huge dents what a LiAR!! Then Dan kept blaming us like it was our fault we showed up early and everything was a rush that they didn’t have time to do stuff to the vehicle!! But then again we got the you can go your car is ready for pick up and NO SURPRISE!! At the end we said no to the vehicle because the car was in horrible condition inside and outside.Both Dan Wiley and Elise brown are liars and unprofessional.

Purchasing a preowned Range Rover We schedule to come look at the car, driving almost 1600 miles there and back including hotels and tolls, the trip cost us nearly $800. over the phone Elise told us car is in good condition, that’s it’s in the shop just getting detailing, cleaning etc done nothing major, because online they haven’t posted any pictures of the vehicle.so we reached out to one of the general sales managers Dan W***** he told us on the phone that it was in shop getting dents on sides and on hood done, and told us he will snap pics of the car inside and outside. He kept saying there’s no surprise, they serious business over here! Elise B**** was being so rude to us when we arrived to dealership, When we saw the vehicle we noticed on both sides of roof rails had what looked like huge indents that looked liked hail damage from 5 feet away you can notice it we called general manager Dan W**** the one who took pictures of the vehicle before we left the house.. he had a plain dumb face when we asked him and showed the damages on the vehicle he said I was the one taking the pictures and have not noticed or see those indents on top roof rails, what a LiAR!! Then Dan kept blaming us like it was our fault we showed up early and everything was a rush that they didn’t have time to do stuff to the vehicle!! But then again we got the you can go your car is ready for pick up and NO SURPRISE!! At the end we said no to the vehicle because the car was in horrible condition inside and outside. Not even cleaned inside!! We did write email to general principal Ryan Ambrifi and nothing from him, seems like he doesn’t even care!!!Both Dan W**** and Elise b**** are liars and unprofessional I will strongly advise not to deal with this greedy dealership stay away from both of them they will do you wrong! Also going to report to Better Business Bureau!!! Waste of time with these crooks!!! STAY AWAY!!!

Beware of this place! They are unprofessional and deceitful. The service department moved my car, hit a wall, and scraped the whole side of my car. They never informed me of the damage and brought it to an autobody shop in Bridgeport to get fixed without my consent. I only found out after my tow truck came there and said my car was not there. The service guy called me after the fact and left a message stating my car door got scratched and he wanted to make sure it was fixed before I towed the car away. After speaking to management, I was supposed to be informed when the accident happened, shown photos, and sign documents to have the car fixed by their autobody shop. None of this happened! They also told me an engineer needed to come to the dealership to give the okay to fix the battery issue. I eventually towed the car to another more reputable dealership that informed me an engineer did not need to come to a dealership and they could just open a case and deal with the issue over email. I hardly ever write reviews but wanted to warn people about Fairfield Jag/Land Rover!