ComplaintsforShamrock Home Care
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Tuesday, my husband was sent home from the hospital following back surgery. He was supposed to go to inpatient rehab but insurance denied it. So, the plan was made for a nurse and physical therapist to come to the house. We asked that anyone coming to the house call first so we could close our dogs away. A nurse showed up without calling and repeatedly banged on the door as we yelled to stop so we could put the dogs in the bedroom. She just kept banging. Finally we put the dogs outside and the nurse entered. Just seeing the dogs barking scared her and she left saying a "dog friendly nurse" would come the next day. We received no communication from the company. Today, Friday, they informed us that they will not come to our house because of the dogs. I called to speak to a manager and the receptionist hung up on me. We are trying to work with the hospital and doctors for assistance in finding another company. Still waiting.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.