ComplaintsforRussell Speeder's Car Wash
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sunday, April 14th I took my car to Russell Speeders car wash at their new location (take over), not listed, ** ** *********** **, The next day, I started the car up, sensor lights flashing, I couldn’t shut car off unless I did a force shutdown. My mechanics said clearly there is water damage and the car may have to go to the dealership. The inside of the engine area, the wires were wet. The car may be totaled now or I’m going to be paying an insane amount of money to fix it. Electrical problems are never good. This is how it happened….I was talking to the attendant about the car wash takeover as I knew previous owners. He had me pulling in but there was a period of time where my car was over the undercarriage and the attendant and I were talking. How else did the inside of the engine area get wet. They were adjusting this at the other location , I saw this…They cancelled my membership the sec I wrote on their Facebook page and have not contacted me. I’m a single MOM. I just purchased this car 3 Months ago…- a 2017 ******** *** $30,000! I’m devastated! They need to take responsibility. They ruined my car! It will never be the same.Customer response
04/22/2024
***** ***** *** **** ** *********** ** *** ***** ***** *** *********** ** ***** **** ************
they were purchased by Russell Speeders just recently and haven’t updated the business names.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.