![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforStanley Access Technology
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We were overcharged for their services. They charged us overtime rates for travel and labor for normal business hours. When I had called they told me someone would get back to me, no one did. I called again, and got an email address and sent over the invoice and still waited for a response and about a month later someone said they were called with an emergency, which we did not. The call was placed at 2:36 pm and they wanted to make sure the problem would be corrected that day so our business was not open to anyone to just walk in after business hours. They came the next morning at 8:59 a.m. to fix the problem. I don't understand where the overtime hours come into play.Initial Complaint
04/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I sent an inquiry on pricing on door repairs and did not commit to have services rendered. I emailed also if door was under warranty. No response on the warranty. Did not book an appointment to have a technician come in. I get a call on April 13 that they are outside the door with no prior notice or agreement. I told them the building manager has lubed the door and he says no no he needs to see it and was very pushy that he kept knocking and that my tenant did not answer. Received an invoice in the mail for $277.20 a week later essentially for the technician doing nothing. The notice on the invoice says that he oiled the door hinges, something my building manager already did. I would like this invoice cancelled. I tried calling their number and was told the service manager would call me back. Nothing. I emailed the service manager and called, no response. This is some very unethical practices.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.