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Find a Location

Bolt Insurance Agency has 1 locations, listed below.

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    Business ProfileforBolt Insurance Agency

    Insurance Agency

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10 Waterside Dr Ste 202, Farmington, CT 06032-3056
    BBB File Opened:
    10/1/2010
    Business Management
    • Ms. Kristen McSweeny, Manager
    Contact Information

    Customer Contact

    • Ms. Kristen McSweeny, Manager
    Additional Contact Information

    Fax Numbers

    • (860) 777-2621
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/07/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I saw on the internet great prices for insurance with ****** ********* and called. Bolt Insurance Agency Rep. answered and said they handle insurance for ****** and needed information to get the great prices. After providing the insurance agent my information he stated I would be getting the information soon. A few months past never received any information but noticed my Bank had withdraws from my account from Bolt Insurance. I notified my Bank who immediately stopped any further withdraws, and later stated it was fraud and I was returned all my money taken by Bolt Insurance. I have called ****** and they said to call Bolt which several attempts have been made only to be put on hold and transferred several times. I have contacted Credit Collection Services and made them note the file. On June 7, 2022 I spoke with Carl at Bolt ************ after explaining everything he hang up. Called Bolt back spoke with Dennis who stated he would email Cancellation Request Form and requested copy of my current active policy and I should send to [email protected] the email sent looked very suspicious no names sent from and when I asked Dennis he responded saying it goes to general email he will get the information. I am 88 year old veteran and have never been referred to a collection agency.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Francesca T.

    1 star

    06/02/2022

    I called this company for a quote only!!! When they took too long, I went with another company for a Worker man compensation policy for our company. They went ahead and gave us a policy anyway. I have called 6 times to try to get this straighten out and then they had the nerve to ask me for all these documents, which I sent even though we never agreed or signed with their company just to finish this. On 5/11 they finally sent me an email that said the policy was canceled, now today 6/2 I received a letter stating that my insurance that I NEVER ASKED FOR is now reinstated!!!! I don't have time to call and sit on hold yet again to get this straighten out, this is costing my business money every time I have to do this!!! This company is the worst, and I would give it zero stars if I could!

    Bolt Insurance Agency Response

    06/23/2022

    Thank you for taking time to speak with us regarding your experience. Per our conversation your account has been reconciled and all you insurance needs have been met. We apologize that you have not had the best experience, please feel free to reach out if you have any other questions or concerns.

    Customer Response

    06/23/2022

    I called this company for a quote only!!! When they took too long, I went with another company for a Worker man compensation policy for our company. They went ahead and gave us a policy anyway. I have called 6 times to try to get this straighten out and then they had the nerve to ask me for all these documents, which I sent even though we never agreed or signed with their company just to finish this. On 5/11 they finally sent me an email that said the policy was canceled, now today 6/2 I received a letter stating that my insurance that I NEVER ASKED FOR is now reinstated!!!! I don't have time to call and sit on hold yet again to get this straighten out, this is costing my business money every time I have to do this!!! This company is the worst, and I would give it zero stars if I could!

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