ComplaintsforShopTech Industrial Software Corp.
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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
The program was not the same as the one purchased. They supplied a brand new version of E2 and told us that it had been a replacement for the one we purchased and the prior was no longer available.. For two years to follow we were nothing but Guinea pigs. Our company suffered computer glitches, accounting problems, data loss and production interruption. Numerous hours with support, could still not rectify the continuing accounting issues and glitches within the software. Weekly we received updates from E2 tech support to fix their problems. These updates regularly had thousands of changes. We hired a representative from their company to fly out for some help with direct training and accounting fixes. We had to prepay for his services. Upon arrival he informed us that he too was unfamiliar with the accounting portion and couldn't help us much. He was $6000. $37,000 later, not used since Jan 2021 they just made us pay $1830 for this years tech support or risk collections.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.