Customer ReviewsforHealthtrax, Inc.

This complaint is against Glastonbury, CT Healthtrax. Our family got this membership solely for the purpose of using the swimming pool. Their system is to reserve a time slot 48 hrs before on their app. However, employees are taking the reservations over the phone for "some" members more than 48 hrs before. Therefore, when the actual "app reservation* opens up, no slots are available. One employee admitted this over the phone (on Saturday 01/13/23 at 3 PM) when we called to find out why all slots are full even before the reservation opened. We contacted the office on Monday stating we'd like to speak with the manager about this issue as this using the system incorrectly. Instead of the manager, Alex (membership head) called us back. When we explained the whole situation, he said that the employee who admitted to booking the slots more than 48hrs before, works only 2 Saturdays a month and was lying. He was very rude and also didn't let us speak after we mentioned about over the phone reservations. We asked why would she lie and how do we know that she wasn't lying but he might be, he hung up the phone. We would like a formal apology from Alex for being rude and hanging up the phone. We would also like monetary compensation for inconvenience and this should go without saying, we would like the employees to stop using the system wrongfully and stop reservations over the phone.

The gym in Avon was “updated” but they failed to return the mirrors in the group fitness class rooms. They did install them in the weight room. I find it curios that the male dominated room has mirrors so that you can check your form but the fitness classes that are predominantly used by female gym goers has none. Have you ever tried to follow along with an instructor but do the OPPOSITE of them because they are facing you to lead class rather than a mirror so you can follow along?

The **** *********** ** is a joke. I have been a member of healthtrax for 10years and have never been treated so badly. The **** ********** site director is a liar and a sneak. He lied on more than one occasion about why their hours sucked. We also complained multiple times to multiple people, site director included, about having the LIGHTS SHUT OFF ON US because we weren’t out the front door at 12:56 when it closed at 1pm. When I recently complained to the site director, and expressed these concerns, his response was “sorry we couldn’t meet your needs”. WTF!!!!