Business ProfileforSmith Brothers Insurance

I have had my auto insurance through ****** **********Smith Bros and recently my insurance changed from ********* ********* to ******* * ****** because it was a lower rate. I was on an automatic payment plan with Travelers and never missed a payment. I filled out the forms sent to me electronically by ****** Insurance to switch companies and I have the confirmation email stating the forms were received on their end. There were many forms, one of which was the authorization for automatic payments from the new company- ******* * ******. I have proof that a payment was withdrawn by this new company in the amount of $301 on 7/29/2023. Unfortunately my policy was cancelled due to non payment and I have been trying to reach ****** Insurance to explain to them I have the email confirming I filled out all of the paperwork they sent me which included the authorization for payment. I have since paid $277 on 10/27/2023 to ******* * ****** as they sent me a bill for a balance owed. My issue is that I filled out and sent back the forms to ****** Insurance and I have tried many times to reach them via email and messages left but I have not heard back from them. Because of this error on their part a policy with a new company is going to be twice as much because they consider me a risk due to non payment. My payment history shows I have not missed a payment and it’s frustrating that this agency is not helping me or even acknowledging my messages. I would like the ****** insurance company to fix my account and to note non payment was due to their error and for them to find another insurance provider for me at a reasonable rate.