ComplaintsforBria Day Spa LLC
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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In Aug when moving I found a gift card from my staff for Bria Day Spa. The card is 10 years old for $140. I contacted Bria Skincare (same owner new name) and spoke with the original and current owner Joanna C********* At that time she indicated she would honor the gift card for service but not product. Recently I scheduled an appointment for my Mom and myself for last week when visiting *** Below is Joanna’s commitment to honor the gift card- “ Confirming tomorrow at Bria 2pm and 3 pm. New Location ** ******** *** **** *** ******* ** *********** ** **** ****** **** **** ** ** ******** * **** ******* **** **** ******** ** ***** ************ ** **** ***** **** *** *** Text upon arrival. Ill come get you Take shoes off at door. Have seat on couch if you’d like. I take cash only ???? please. Tax not included in G C. Etc Thankyou” Unfortunately my Mom had a blood clot as a result of flying and I had to cancel her appointment. I planned to keep mine. Below is Joanna’s reply- “Received no text. It’s week of Easter. Could have filled in. . I regret to tell you I’m going to pass on honoring G C. I was trying to be nice. . I’ve survived Covid with half my normal business. A 10 year old GC and the fa** I am totally a new business, legally I do not have to honor . Not to mention I pulled my neck out crazy bad this morning. I’m so sorry.” I even offered to show her hospital forms. At this point I would appreciate financial reimbursement or products. I have no plans to be in ** anytime soon.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.