ComplaintsforGreenwich Independent Insurance

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Apparently ******** ****** is a subsidiary of ********* *********, through **** **** They apparently handle claims again for **** ***, I have now been dealing with this claim for over 3 months now soon to be 4. **** ***** of *********** **, came into my home 3/23, to install new dishwasher **. The tech explained he couldn’t install due to no drain line, in which there was, removed my old water line from under my kitchen cabinet sink, from the old dishwasher (this is the 3rd dishwasher in the home), and didn’t shut off my water. Kitchen flooded, cabinet damaged, water went through wall and under wood flooring. My family has had to see a physician due to increased allergies and headaches, placed on medication, and you think these people would do what they need to get my home back to par. Constantly cleaning mold, and mildew, on the surface, not sure what’s under the cabinets and the flooring but guessing mold and mildew. The absolute worst Insurance company there is, and this tactic of prolonging the handle time of a water claim is horrible. Water is not something you p*** around with. These people put me in a absolute horrible place. I have now had 3 different adjusters, and a manager that does not respond even through her answering service when you leave a message says 24-48 hours return the call. It’s about a month or more later and Jennifer M***** has not returned not one call, showed empathy, or for that fact no concern, Ms he holds the title of manager is awful. *****************************, Ashley C*** was the 2nd adjuster, which advised the first adjuster was fired which was Kurtis E******. My Current adjuster is Shelley B***. What it appears they all do is stall time, truly don’t care, and ignore you. There should be a handle time to how long claims are handled from the point of when the adjuster is assigned. 1 month is ridiculous, but now we are at almost 4 months!!! This needs to be resolved!!!!!

  Business response

  07/07/2023

  ******* ********** ****** ******** ****** ****** ******

  I am writing in response to the complaint addressed to me on July 6, 2-23. Thanks for informing me. 

  The Claim in question is for ********* *********. ********* ********* is an Insurance Company that issues insurance policies in *******. I am not ********* *********,

  I am an Insurance Agency in Connecticut, Greenwich Independent Insurance. I have no affiliation with ********* *********, an Insurance Company. You can contact ********* ********* Company

  ** ************* **** ************

  Greenwich Insurance company is a subsidiary of ** ********* ********* ******** which is part of *** *** a division of ***. 

  I appreciate the difficulty you are having with ********* ********* and I hope you can find a resolution as soon as possible. 

  I am not a party or representative of ********* ********* and have not standing to address your complaint.

  I hope you can find a resolution.

  Regards,

  Richard W*********

  Greenwich Independent Insurance

  ,an Insurance Agency

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩