ComplaintsforXPO Logistics, Inc.
Logistics
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Location: **** Order Date: 06/25/2024 Invoice #: ***** Order #: ****************** Subtotal: $1,229.98 Shipping / Delivery: $29.00 Total Tax: $0.00 Total: $1,258.98 *Below is a copy of the email sent to ***** ******* claim #******* The first purchase I made was placed on 6/21/24, delivered 6/24/24. I did not care for this oven, immediately contacted Lowe's, we arranged for it to be picked up and I placed another order for a second oven. It was the delivery and pickup on 6/29/24 that my home sustained damage. The delivery truck backed very close to my home causing the wires to my home to be torn down as the truck backed right into them. My driveway is very long, at least 8 car lengths long, he had plenty of room to maneuver the truck. After ensuring everyone was safe, your drivers and my home, I immediately called ****** to report this damage/incident. The driver was very remorseful, gave me his name and number. I then had the task of having to call and schedule *** to come out to replace the wire from the pole to my home to have internet and cable tv. I then had to research my old cable company, that went out of business years ago, to alert them that their wires were also affected by this. Each company sent technicians out to repair the damage and replace wires. I contacted **********, they also had to come out and reattach wires for my home. I did not think to take pictures. I am a newly widowed woman living alone that is learning how to deal with delivery drivers, ordering appliances and overall management of my home as my husband has always done this in the past. There wasn't physical damage to my home per say, but wires torn down from the junction box giving my home electricity, cable and internet. I am concerned for the hours, stress and worry this incident has caused. I have had to miss work to meet the technicians for reconnection. Again, I did not take pictures. I was so upset and worried not having my home connected to electricity etc.Customer response
08/02/2024
****** hired xpo, the shipping company. I made a purchase online at Lowes.com, delivered by XPO, whereas my home was tragically affected by their ignorance.Initial Complaint
08/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
******* TV was purchased on 7/21 and RXO was the assigned courier. RXO has cancelled this delivery 4 times: 7/24, 7/27, 7/30 and 8/2. This has been escalated within RXO and ******* with no solution.Initial Complaint
07/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a number of pieces of furniture from ****. I scheduled a delivery date at the time of purchase. On the day of the scheduled delivery I received a call from XPO stating that they couldn’t complete delivery because a truck had broken down. They told me they would call me to reschedule the delivery when the items got back to the warehouse. I never received a call so I called them back. They kept telling me I had to reschedule through **** which I have done THREE times and they still have not received my items. Today was the most recent day my items were supposed to be delivered and nothing.Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
XPO Logistics has charged our company a "Detention" fee, which I was told by customer service that is because there must have been a delay or hold up at our dock. This is not accurate or true, we had the shipment ready before we scheduled our pickup, as well as staff there during regular business hours to help load it. There was no delay that day and we do not agree with this charge. We have been in business for 30+ years and have never been charged this fee before. We use multiple different trucking companies. I have been in contact with XPO Customer service via email and phone, but just keep getting the run around. Sue A******* claims she has reached out to the local service center and no one will respond to her. Now no one is responding to my numerous emails. I have emailed every week for over a month now trying to get this resolved. I am this invoice will end up being sent to collections, but we have every intention of fighting this, even if we need to involve our legal team. We have enjoyed using XPO, but do not appreciate hidden fees or inaccurate rate estimates. We often calculate the freight we charge our customers based on your quotes, but we cannot rely on your rate quotes to be accurate when these unexplained and unknown charges get added after the fact. In fact, this invoice has already been corrected once now because the charges were wrong. Half of them were fraudulent. We were charged residential delivery and it was a commercial address, amongst many other inaccurate charges. Please have a manager or someone contact us ASAP. We will not be paying this invoice or doing any more shipments with XPO until resolved.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company in contacted with **** ***** for delivery of appliances and other items. I have now placed several orders with **** ***** and this delivery company and been extremely frustrated. One delivery they broke a light fixture and scratched my hardwood floor and because the item wouldn’t fit, they just left the item until they could get someone out to pick up the item. The next time set a delivery schedule of 10:00 am to 2:00 pm. Delivery never happened until 6:30 pm. Extremely poor customer service.Initial Complaint
06/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order a chicken coop. They have had it over a week and said it won’t be delivered until June 17th. It has been since May 23rdInitial Complaint
05/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Settlement for damage during delivery in February. Agreement reached 4/2, no answer from manager over numerous attempts to contact (phone and email). Supporting email attached.Initial Complaint
04/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
*** ********* XPO has overcharged for a re-weight. We have provided substantial documentation supporting the incorrect weight several times to XPO. XPO does not reply and has not taken care of this billing issue. It was brought to our account reps, **** *******, attention in 01/23/24. We have responded to XPO accounting numerous times.Initial Complaint
04/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Our company scheduled a shipment for pickup with this company. THs cpmpany confirmed all details by email and acknowledge all details and instructions. This cmpany gave a confirmation via email wth pickup number as well. Without any follow up or notice the shipment was abandoned and cost $1181.21 in storage to be retrieved. When notified by the airline the shipment was not collected I contacted the carrier to find our why the shipment was abandoned and was given no explanation. The explanation was not what I was told and did not match what was confirmed which was they GOT IT! We depend that these carrier take accountability for their actions. There was no communication that there was any additional issues when attempting to pick up the shipment. They do not have a rejection or any proof they did not abandon the shipment. Our cpmpany is not in a position to toss this money away when carriers like XPO abandon shipments. I have requested over and over again proof the driver was rejected so that the airline can waive the storage fee and that has not been provided. The airline does not show any record of the carrier attempted to collect the shipment. There are no emails from this carrier to me thereafter scheduling the pickup.Initial Complaint
03/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We, ***** *******, shipped a box of fabric on XPO Logistics (through ****************) on March 15, 2024. The manufacturer of the item provided the precise weight and dimensions of the box and XPO Logistics accepted the freight with the correct weight and dimensions, At some later time, XPO Logistics placed the box on a pallet in order to weigh the shipment and noted the the box plus the weight of the pallet weighed more than the box of fabric that we shipped. That is, they somehow added the weight of their pallet and did not deduct the weight of their pallet in order for them to come up with an incorrect weight. Even though it is 100% XPO Logistics error, I was charged a fee of $95.35 by **************** due to the error by XPO Logistics. We would be happy to speak to someone at XPO Logistics to explain this, since their error is obvious and easily verifiable.
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Customer Complaints Summary
876 total complaints in the last 3 years.
25 complaints closed in the last 12 months.