Customer ReviewsforThe Invincible Shoe

The shoes look reasonably good, but I didn't keep mine. I started the return process and it was a hassle. You have to send photos proving the box and the shoes are in perfect condition. Then, they don't pay shipping or send you a label. You eat the shipping: $29 for a $110 pair. I sent in photos. Customer service asks again for photos. I sent in tracking info without prompting. Customer service asks multiple times for tracking info. I sent it twice. Every time I correspond customer service asks me for my order number even though it's in the email thread. After 11 emails back and forth I finally figured out that their customer service representative is a bot! An AI bot! It's been 2 weeks and I haven't seen the refund show up on my card. Don't buy!

Do not purchase from this company. It is a scam company. They will take your money and you will not receive your order. I have emailed multiple times for a refund as they have not delivered my order (over a month) and they have not answered. SCAM SCAM SCAM!!!!

I ordered 2 pair of shoes almost 3 weeks ago. Still have not received them. I contacted customer service numerous times. Their story always changes. At 2 weeks since my order date, I still didn’t receive an email that they shipped out. Agent said They ran out of stock in the PA warehouse, so they had to ship them from their overseas warehouse and they have shipped so I would be getting an email with tracking number. After a few days I contacted them again. They sent me a tracking number and said I should have them within a week, it still just says a label was created but no tracking. Coming from ****** It’s been 5 days since that email. Not looking promising I will get them anytime soon. I understand if that had to get them from ****** where they are apparently made, but they don’t keep you updated unless you constantly email every week asking what the status is.

On April 11th, 2024 I ordered my wife a pair of Defender Pro. They charged my credit card $99.95. On the following dates I inquired about the shoes: 5/5/24 @ 10.14am; they responded 5/6 stating my order "has been dispatched" and they will provide a tracking number very soon. 5/16 I inquired again advising it's been 10 days since I was assured a tracking number, still no shoe. on 5/17 the response "your order is in transit and moving towards it's destination. Don't worry it will be arriving soon.". 5/25 no response, I asked "How long ago was my order placed? and didn't I already pay for it? 5/29 no response, asked them to cancel the order and refund me ASAP. 5/30 they respond "I hope this email finds you well. They Apologize: "I want to assure you that your order is indeed on its way and making its way to your doorstep. While we acknowledge that the tracking information hasn't been updated as quickly as we would have liked, please rest assured that we are taking immediate action to address this issue. We are in direct contact with the courier service to investigate and resolve this matter promptly." they go on asking for my patience. I responded asking them "are you refusing to cancel and refund me my monies? I also asked "Should I just dispute through my credit card company?", and advised them I don't want to wait any longer, I've been patient. 5/31 they again wish me good health and advised "I understand that you may have requested a cancellation or refund, however, I regret to inform you that it is not possible to process a cancellation or refund once an order has been processed or shipped. This is due to the nature of our processes and policies.". I asked for a date they shipped it on 5/31 right after receiving that last email, no response. Crickets. I'm disputing the charge now.

Fraudulent company. They continued to say the order would be shipped and they never did. Had to dispute the charge with my credit card company.

Agree with these reviews. Should be zero stars. Had to dispute charge after a month of getting the runaround from customer service over 5 emails and still no tracking information. They also blocked my ability to log in on the website to track my order.

Do not buy from this company. They messed up my order and I couldn’t get help. It looks like everything is automated and no human contact or help

Ordered ladies shoes in 4/2024. By 5/13/224 shoes had not arrived to shipping address. We had to pay additional fees to have them shipped elsewhere. Received them 5/17/2024. They were the requested size in men's, not women's. I spent several hours and wrote dozens of messages, including 6 photos sent to customer service on the exact afternoon we received them. Today is 5/21/2024 and there is no progress in resolution or refund. The shoes look absolutely appropriate for intended use but the customer service is simply absent. Delayed shipping, wrong shoe size shipped, difficult to reach a person, to date, no closer to correction. I do not recommend this company.

I placed an order and a week later still never received any tracking information or a way to see the status of my order. I tried calling and no one ever answered and I tried the online chat and waited over an hour for a response and even then, supplied my order number and never got a response. Absolutely a zero for me. I should've looked here before ordering.

If I could give this company zero I would. I placed an order on April 18,2024 and it is now May 9th 2024 and have received nothing. I’ve emailed several times with responses claiming courier issues which were false nothing was ever shipped and to be patient. I have informed them to cancel my order refund my money and filed a dispute with my credit card company. Avoid making an purchases from this company and save yourself a headache