Customer ReviewsforAmerican Cruise Lines

Cancellation of our reservation one week prior to our trip. Reservation was made on 1/10/2024 with an initial payment of $1,800. Final payment on 4/24/2024. Cruise was to leave on 8/24/2024, cancellation was made late afternoon 8/17/2024. Explanation was that THEY overbooked and they did not get sufficient cancellations. THEY said we were the last booked passengers, and therefore we were cancelled! We had stateroom number 309. There are specific rules that the American Cruise Lines makes for Passengers, we met all of them on time. Rules that apply for our cancellation and money lost, but none for their cancelling except get our money back. No interest, no cover for our expenses related to this tour, nothing protecting the customer.

Horrible cruise on the *********** *****. Apparently ordering a burger and fries was an issue. Bartender doesn't know how to make cocktails. Gang plank set a such high pitch, one gentleman had to Carry his wife down and up. Shore excursions were rushed. $4000 not well spent

Cruise was booked for June 1st 2024 sailing from *********** ** **********  HIghlight of the cruise was docking in downtown Nashville for two nights. Due to CMA awards American Cruise docked over 20 miles away. Such a disappointment that they did not let guests know the city would be blocked for this event. The 'tours included' were nothing more than a bus ride doing a loop around each destination. Unfortunately in Nashville guests did not even receive a proper tour due to CMA's and road closures. For the price these guests paid American Cruise LIne should have offered a refund as they did not get even close to what was promised on this trip. This was a 60th Anniversary once in a lifetime experience that left all six guests extremely disappointed. Travel Agency reached out to Cruise line to try to get a refund and was told that even though they knew CMA's were in town they apologized and offered a cruise credit These guests requested a refund instead as the exerience promised and what they received were definitely not worht the price you pay. Woud not recommend this to anyone as there ar many other companies that are providing the value you expect form the luxury price you are paying. Very disappointed in the response from the Cruise line and the lack of concern for their guest experience. Completely unacceptable.

I paid for a future cruise on American Cruise Lines while on a cruise. This was in March 2024 for March 2025. I purchased the protection plan for $880.00 plus the $1000.00 deposit for the cruise. I was told that the insurance plan would go into effect when the final payment was made. I was also told that if I canceled up to 91 days before the cruise date, I would receive my deposit and insurance money back. Today, May 16th I called to cancel. I was told I would only get $500.00 of my $1800.00 payment back. They retain $500.00 for administrative fees and do not reimburse for insurance that has never been activated. I have been on over 40 cruises, and on rare occasions had to cancel. Other cruise lines have refunded the full amount. DO NOT PAY FOR A CRUISE ON AMERICAN CRUISE LINES!! They have unfair rules and are not customer friendly.

Our room smelled so badly we could not stay in it. Reported it multiple times and they did nothing other than turn down the AC to 40 degrees. Restaurant service was slow and there were many deficiencies in service with almost all new and inexperienced employees. No hand sanitizer in dispensers outside main restaurant until day 4 Reported all these issues to customer service and only received an apology. That was our first, last, and most expensive cruise we will ever take on American Cruise Lunes.

For those of you, especially senior citizens, who are impressed by the “slick” print advertisement produced by American Cruise Lines: Don’t be sucked into plunking down your hard earned savings for a ride on their boats! It is truly unfortunate a company such as this is allowed to operate in the United States. The Federal Maritime Commission & Mr Pete Buttigieg should be ashamed of tolerating the victimization of citizens who get scammed by ACL. At 80 yrs of age, my hope of an American experience up the Mississippi would be an adventure. But life happens and I had to cancel. Even with the cancellation policy as a part of my $17k payment, ACL is taking my money and laughing all the way to the bank. Obviously, ACL operates without any sense of ethics.

I contacted American cruise line because I contracted Covid in January 2024. Because of the long-term symptoms, I was too weak to fulfill the plans for the February 24, 2024 cruise to the south east Golden Isle coastline. I asked that they please bank this trip and I will Fulfill the contract on the next available cruise, which was scheduled in March or April 2024. They refused. I informed them that I could get them doctor verification and they still refused because I had not met the 90 day cancellation prior to Feb. 24. They will never get another penny from me.

If you are a vegetarian and asked for it when signing up, and had it verified, forget about it. Not on the menu. We had a helpful waiter who sneaked some food for us. I complained about it to Robertson the owner he responded that he wouldn't answer this complaint and neither would anybody associated with these "perfect" cruises.

If I could leave a Zero I would. My father purchased a cruise through this company, paid in full and purchased a full protection plan. My father an American Vet who served this country "America " (as this company has the nerve to emulate in their buisness name) in the Air Force/Air National Guard for 40 yrs, passed away 3/252023 before the cruise set sail. I Eileen Valenti, is daughter, notified American Cruise Lines of his passing 4/17/2023. I was told to notify them again once I was, by the court, named administrator of the estate. I did this and was informed that it would need to be reviewed. After many attempts and months of explaining and pleas I was informed there would be no refund issued. This company practices digusting behavior and should be ashamed of themselves.

If you want a river tour that takes you to Walmart this the trip for you. Always ate when we docked as the food was horrible… the servers were embarrassed but very nice and untrained. To make things right for an over $16,000 cruise they offered $1,000 off for the next cruise. As if I would go… make sure your over 70 if you go on this cruise line.