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Find a Location

Stone & Mason Design LLC has 1 locations, listed below.

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    Business ProfileforStone & Mason Design LLC

    Cast Stone
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/30/2023

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Stone & Mason Design LLC provides masonry work such as pavers, patios, retaining walls and chimney builds and repair in addition to stone and concrete including decorative stone and stamped concrete.

    Business Details

    Location of This Business
    Guilford, CT 06437
    BBB File Opened:
    4/25/2023
    Business Started Locally:
    4/4/2023
    Business Incorporated:
    10/31/2022
    Accredited Since:
    4/30/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jim Rapuano, Owner/Manager
    Contact Information

    Principal

    • Mr. Jim Rapuano, Owner/Manager

    Customer Contact

    • Mr. Jim Rapuano, Owner/Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    TRACIE S

    1 star

    06/27/2024

    Do NOT hire this company! Stone & Mason Design, LLC and owner, Jim Rapuano, (aka James Michael Rapuano). Worst experience ever!!! Jim’s a smooth talker, “nice guy”, until he’s not. He piece mealed our projects for more than 8 months and then he demands we wait a full year for him to come back and fix the ridiculous mess he left us with. Short version, we paid him to cap our precasted front stairs w/ Blue stone & stack stone on the sides, a front walkway & a back patio. After the fact, we find out that the front stairs & walkway were not done to code. He capped the front stairs but left no drip edge. He did not know basic math and dug the walkway 2 1/2” too deep causing the first step into the house to be 10 1/2” and the remaining stairs varying heights. He didn’t know the building code for stair rise is 7 1/2” and be consistent throughout. After 3 attempts the walkway treads are still a hazard. He did not seal the back patio and it has lost all color. It was sloppily done w/ concrete popping up like little peaks and lines that don’t match up. Neither front nor back was pitched properly and now the “free” retaining wall, that we didn’t want, is falling down along with his “drain” to nowhere! ALL this has to be ripped out and redone! HE ADMITS THIS! But blames me! His explanation of events is laughable. And he has an excuse for everything! Contractors we have had out to the house just shake their heads and say it cannot be repaired. Not only is it a terrible eyesore it’s a tripping hazard & liability. Jim has been given every opportunity to remedy the situation, including to rip it all out & go away and we would release him! Unfortunately, he refuses to accept responsibility and we have been forced to hire an attorney. More unfortunate, looks like this isn’t Jim’s first rodeo. Do your research he is definitely not a nice guy! Recent update…Another of Jim’s victims just found me on the CT Judicial website and reached out to me with his own horror story!?!?!

    Local BBB

    BBB Serving Connecticut

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