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Find a Location

Ercolano Cleaning & Restoration has 1 locations, listed below.

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    Business ProfileforErcolano Cleaning & Restoration

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/10/2015

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Ercolano Cleaning Service specializes in residential and commercial cleaning services. 

    Business Details

    Location of This Business
    2 Benham Hill Pl, Hamden, CT 06514-1934
    BBB File Opened:
    3/16/1999
    Years in Business:
    44
    Business Started:
    1/1/1980
    Business Incorporated:
    12/14/2005
    Accredited Since:
    2/10/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Ercolano Cleaning Service, LLC
    Business Management
    • Mr. Edward Ercolano, Owner
    • Mr. Joseph Ercolano, Assistant
    Contact Information

    Principal

    • Mr. Edward Ercolano, Owner

    Customer Contact

    • Mr. Joseph Ercolano, Assistant
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I received an invoice from the company for 2 technicians for 6 hours each. The 2 technicians showed up on 02/26/24 at 9:39am, one spoke English and just observed while the other didn't speak any English, he started working on the basement at 10:00am and was done by 10:16am. Both technicians packed up the truck and left at 10:36am. I emailed the company twice for clarification since I was being charged for 6 hours, no response. I called on 03/01/24 and was told that the invoice was correct, 1 hour of work, 2 hours commute time multiplied by 2 technicians, that would bring us to 6 hours total. I emailed the company again requesting that they review my invoice since I was being charged for 12 hours. 2 techs x 6 hours = 12 hours total @ $110 = $1,320 (Invoice) I was also charged a vehicle charge for 2 hours of $290.00. Nobody explained why I'm being charged for the commute time on top of the vehicle charge or why I was being charged for 12 hours. Instead they sent me an invoice and requested the remaining balance be paid asap.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sue E

    5 stars

    05/06/2024

    I had a great experience with Ercolano Cleaning & Restoration. This is a company with down to earth people who really care about doing right by their clients and truly make every effort to do an excellent job. My lovely dog was sprayed by a skunk and made my house almost uninhabitable. The smell was nauseating and I panicked, not knowing how I could possibly get rid of the overwhelming stench. I called Ercolano Cleaning & Restoration who came to my rescue in Bridgeport. They walked me through the options I had and suggest they drop off air scrubbers and spray a deodorizing solution around the house. They even gave me helpful tips like putting bowls of vinegar around the house and changing my HVAC filters. They came the next morning and set up 3 air scrubbers and sprayed the entire house. The team who arrived were extremely polite and made sure to explain how the scrubbers and spray worked. The air scrubbers were left for 4 days, constantly filtering the air. When they called to schedule the team to come pick up the scrubbers, it was clearly important to them to make sure I was comfortable with the smell in the house and offered to spray again, which they did. The scrubbers and the spray helped tremendously! I can’t thank Ercolano Cleaning & Restoration enough for providing wonderful service and getting the job done!

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