Business ProfileforHamden Clarion Hotel & Suites

The ratings were clear on Priceline, Trip Advisor etc. it concluded this was a 3 star hotel so I expected at least a satisfactory stay and greeting at the very-least. However, it was everything but a 3 Star stay and experience. As soon as I realized where the hotel was situated, the lobby wasn’t air conditioned and the agent had a poor attitude I began inquiring about my second night being refunded! The desk agent exclaimed if, I had a good reason. I would be refunded. I told him, there was a lack of professionalism thus so far that was unacceptable! I explained his responses to my inquiry questions about my assigned room resulted in him being disgruntle. This desk agent continued to display poor communication skills nonetheless! To which when I asked him for assistance with my bag because the handle broke: This employee, yes the front desk- agent that could clearly see I was disabled, Abruptly Acknowledged contemptuously, “I’m declining putting your bag on the luggage cart for you also!” I told him I wanted a refund for the second night! Henceforth, This arrogant front desk agent proceeded to exclaim and change the subject by stating, “ first go look at your room. Horrendously this front desk agent knew I was disable and couldn’t return back to the desk! Upon examining the rooms visible lack of security, no front desk agent assistance, worn walls, dusty furniture and poorly cleaned tub/shower I called Priceline Agent Edward to assist with my 2nd day refund! Unfortunately Priceline Agent Edward and I the Consumer, Tara- instead encountered continued rings and no response from the Clarion Front Desk Agent while-he called and called to request my 2nd day refund from my prepaid 2 night stay. This dishonest-unprofessional front desk agent ignore the calls from myself and Priceline Agent Edward! No one picked up the phone 35-45Consequentially, I truly felt unsafe, uncomfortable and in a volatile environment after my experience with this demeaning desk agent!

Thank you God and Saint Michael for giving me the Strength to Endure such bigotry! My Treasure in Life is being able to Endure, the Pain &Suffering inflicted upon me (a 60yr.old, Veteran CT Disabled School Teacher) by Mankind! My color shouldn’t matter but it always does, so I fight back with a pen-NOT MY FIST!

8/8/22- The very next day: To my surprise I called the Hotel Clarion Manager Brian at 7am. I explained the unsatisfactory chain of events, my displeasure with my accommodations and my entire ordeal with his unprofessional Front Desk Agent yesterday 8/7/22. Subsequently the Manager Brian was apologetic, exclaimed additional training for the employee will be offer and agreed to refund todays second night to Priceline(the 3rd Party Booking Company: Thank you Clarion Hotel Manager for exemplifying superior Public Relation Skills and Professionalism! God bless, Tara.E

We have spoken to the Front desk agent and assigned him additional training through the Choice University customer service training courses which he must complete prior tohis return to work. We also spoke to other FD staff to be sure that we are giving the up most customer service we can. Some staff has back or medical issues and are not able move luggage. We do try our best to give the best service we can and go above and beyond as long as no safety issues, we had addressed this guest concerns and thought we handled it correctly