Business ProfileforThe Hartford Financial Services Group, Inc.

I, **** *******, called Hartford to get car insurance for my granddaughter. I talked to an agent, she asked for policy number which is # ***********. I gave her my granddaughter's information. When she finished I told her I would call her back for the okay. I started to get her name again and the phone dropped the call. I proceed to call granddaughter to see if she could the amount of $400 month. She said okay. I called right back, I talked to another agent when I called back, she asked for my policy number and had to give her the same information. She asked me did she stay with me. I told her no. Then she said I couldn't put her on my insurance. I told her, the other agent said I could. She told me no. On the 29th of May $483 dollars were taken from my checking agent. I called ,talked to a Supervisor, explained my situation and he stated he would get back with me. He called almost three wks later and left a message I didn't understand. My granddaughter got insurance with other grand mom the same day the agent told me I couldn't do it if she don't live with me. I talked to several Supervisors, they all told me they will call me back. The last call was on June the 15 to a Supervisor and the call dropped. I would like my money returned to me I don't have insurance from them. They can't choose for me were my money go. I have missed paying my bills because of them, interfered with my credit score.