Business ProfileforThe Nassau Companies of New York, Inc.

My mother passed and left me her annuity. I filed a claim and asked for monthly payouts. Soon problems arose with the payouts. Sent to wrong address, stop payments on checks, no help from customer service. I have not received any of the money since November of 2022. Excuse after excuse on two dozen calls. In January I asked for a lump sum payout. Now I've been hearing excuses for why that is not done for two months. Escalated to supervisor Jaylon S***, now he refuses to take my calls. This morning they said a check had been sent out even though I have gone through the trouble of sending a voided check for direct deposit. Also filled out *** paperwork. When I asked why a check was sent I was put on hold. The rep came back and said scratch that, no check had been sent and they did not know why, no one knows why it's taking so long. They just say whatever, never true to get me off the phone. Now they are saying by the end of the week, I have been told that now for 6 weeks. I'm wondering how many others are going through this and also wonder if they just don't have the money. Please help. Thanks