ComplaintsforSt. Francis Care Medical Group P.C

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  St. Francis Medical Group continues to bill me for a service that were paid for on June 9th of 23.. The check number was #****** and my statement shows it was cashed. I’ve already made several attempts to rectify this with St Francis billing but continue to receive bills.

  Business response

  08/21/2024

  Thank you for contacting Trinity Health Of New England (THOfNE). As with all reports, we took your concern regarding a report of a billing matter seriously. Given the sensitivity of patient information and to protect the privacy of our patients, THOfNE responds directly to a patient in the event a complaint or concern is raised. Thank you for bringing this matter to our attention.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been being billed for the amount of $55.92 for almost a year despite them being paid for their service by my health equity account over a year ago. They have sent proof of payment and I have sent proof of payment, both of these showed that the company cashed the check. They continue to bill me. The last two times I called they said they received nothing. I just called them again and the said they did receive it on 8/1/23 and its at the "facility" she repeated this several times. I asked for a number to this magical place called the facility and was told "we have no further numbers for you". I asked to speak to a supervisor and was told they are unavailable but will call me back. Every bill they send is fraud at this point as they have known they were paid for almost 2 months and continue to harass me. I will be looking to transfer my care outside of trinity due to running into issues with every visit whether its billing or providers forgetting important things.

  Business response

  09/29/2023

  Thank you for contacting Trinity Health of New England (THOfNE). As with all reports, we took your concern regarding a report of a billing matter seriously. Given the sensitivity of patient information and to protect the privacy of our patients, THOfNE responds directly to a patient in the event a complaint or concern is raised. Thank you for bringing this matter to our attention.

  Customer response

  09/29/2023

  
  Complaint: ********
  
  I am rejecting this response because: This response does nothing to alleviate the issue and the fact that I have been harassed with bills that I don’t owe for months. I have proof of both the inaccurate bill and proof that they cashed the check a year ago. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  04/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Phone consult with my primary care doctor on 11/28/2022. Was billed out as specialist when I spoke with my primary care doc. 25.00 vs 60.00 copay. Every month I get a bill every month I try to explain they need to resubmit to insurance co with correct info. They agree and say they will take care of it but still receive bills 5 months after the fact and no one returns calls lately. **** ****** is primary care doctor My acct with them is ******

  Business response

  04/12/2023

  Thank you for contacting Trinity Health Of New England (THOfNE).  As with all reports, we took your concern regarding a report of a billing matter seriously. Given the sensitivity of patient information and to protect the privacy of our patients, THOfNE responds directly to a patient in the event a complaint or concern is raised. Thank you for bringing this matter to our attention.

  Customer response

  04/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I have been trying for 5 months to reach them. Only 2 occasions did I speak with someone who said they would resolve but never did. 
  Sincerely,
  
  ***** *****

  Customer response

  05/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I did receive a call from the company stating they were changing the coding of my doctor to reflect “primary care status”. That should adjust billing at which point I will gladly pay. At this point in time I have not seen the changes. I’m sure it takes time. 
  Sincerely,
  
  ***** *****

  Business response

  05/04/2023

  Thank you for contacting Trinity Health Of New England (THOfNE).  As with all reports, we took your concern regarding a report of a billing matter seriously. Given the sensitivity of patient information and to protect the privacy of our patients, THOfNE responds directly to a patient in the event a complaint or concern is raised. Thank you for bringing this matter to our attention.
  

• Initial Complaint

  01/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 10/23/2022 I initiated payment through ******* third party payment provider, ********, to St. Francis Medical Group/******* ****** for a healthcare visit. The payment is noted as received as of 11/9/2022. Despite confirming with ********, *****, and my bank that payment was made and received by St. Francis, they have sent the bill of 182.28 to collections at ***. I have provided all documentation to both St. Francis's billing department, including in person to the billing department on ******** ****** in ********* **, and *** including verification of payment by ***** and ********, but have received no response from Becca despite multiple emails sent January 23, 2023 and January 17, 2023. I did have a complete phone call with Becca on January 13, 2023 around 12:00 pm during which she instructed forwarding the confirmation notices to her email. She has yet to confirm receipt of any documentation or provide the requested update as to the investigation into this case. As the payment was completed almost three months ago, this should be quickly resolved. ******** has attempted to reach out to St. Francis multiple times, yet there has been no response. As I did pay this bill and have provided confirmation multiple times, I am frustrated that I am being held responsible for St. Francis's poor billing practices and ***'s failure to resolve this issue within this time.

  Business response

  01/23/2023

  Thank you for contacting ******* ****** ** *** *******.  As with all reports, we took your concern regarding a report of a billing matter seriously.  Given the sensitivity of patient information and to protect the privacy of our patients, ******* ****** ** *** ******* responds directly to a patient in the event a complaint or concern is raised.

  Thank you for bringing this matter to our attention.

   

   

   

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