Business ProfileforHartford Toyota Superstore

Second week of April 2023 during my sons April vacation from school, my family went on vacation, right before we left, my new car was scraped on a parking lot. Someone likely was backup out or into the parking space next to my car and brushed my bumper. The car had minor scratches on the bumper but everything was working. During the last week of August 2023, 4.5 months later, my family went on a short vacation again at which time safety sensors started flashing on the dashboard, safety sensors include backup camera and side mirror all of a sudden stopped working. The car had 18,600 miles on it and is fully covered under the BUMPER to BUMPER warranty Toyota offered me when they sold me the brand new car. When i arrived at toyota, they said the minor scratches occurred near/at the site of the sensor and refused to fix the safety issues under the bumper to bumper warranty. I had an apt with them at 8:30 AM, showed up, waiting 2.5 hours for them to even get my car into the shop to evaluate and I spoke to the guy in the parking lot before he took it in and even before he evaluated the car with his computer, he already made the determination that the minor scratches effected the sensor. Basically, 3 hours of waiting and this guy made the determination after making me wait 3 hours that toyota wouldn't honor the warranty without even going to toyota to make the claim to the warranty department. I spoke with 2 separate mechanics outside of Toyota who acknowledged that yes, the scratches can effect the sensor since its in the vicinity but they both asserted that because the sensors malfunctioned 4.5 months later, it is unlikely Toyota can or should make that weak link. Toyota wanted another $325 to fix this issue. I believe they owe me my $175 AND honor their warranty. I have made numerous attempts to work with Toyota on this issue with no success. I truly believe they are wrong and need to readjust their stance on this matter. Customer no ******, Invoice Date 8/29/2023, Invoice number is ****** **** ********