Customer ReviewsforImagineers LLC

Imagineers is by far the most inept management organization I have dealt with. They do not communicate with the residents and when they are called out for this the company takes no responsibility. The worst offenders that we personally deal with is Michelle W who is beyond careless with her job and Donna R who is frankly rude and completely inappropriate. They up the condo fees yearly with no real evidence of improvements. They do not communicate as examples they milled part of the driveway and did not tell us. We had to ask what was going on. They also sent a person to repair carports. The person they sent looked Homeless and was using power tools close to cars. When we confronted them they said we don t know when they are coming out. Most recently the insurance company upped the rates and the deductible on July 1st. Imagineers didn’t bother letting the residents know until 7/11 that this occurred leaving us all vulnerable to increased liability. I can imagine Donna or Michelle didn’t pay attention and will somehow make this the residents fault. They will likely never do better and we will be stuck with them until we move out.

Hello Mr. ********* I would like to address the specific issues you raise in your complaint. Regarding the increased insurance premium and deductible, the current volatility of the insurance market, particularly for condominium associations, is a nationwide issue. Because insurance agents and their carriers are presenting such drastic increases, your Board of Governors wanted to meet with the insurance agent to review all carrier options to ensure the best option was presented for the community. That meeting occurred on Thursday June 27th at which the Board voted to bind insurance. Imagineers bound the insurance for the Association on June 28th prior to the July 1st renewal. The attached letter did go out the following week with a delay due to the holiday. Regarding the Association fee’s; as a management agent Imagineers provides the Board of Governors with a draft budget for review and approval. This process is done publicly at the Associations meetings at which homeowners are encouraged to attend and ask questions. If a homeowner is unable to attend the meetings, they can email any questions they may have. Lastly regarding the contractor doing work on the car ports. The accusation that the contractor appeared homeless is inappropriate. All vendors are vetted, licensed and insured. We trust there was no damage to any vehicles as no damage was reported. I would be happy to address any other specific issues you may have you can reach me directly at ************ or ****************************  Thank you

Not a satisfactory response thankfully a more respectful and competent person responded to the private emails we sent. This continues to show the level of disrespect and deflection that Imagineers is becoming. Infamous for.

To Whom It May Concern: Taking the time to report on a company that is possibly doing fraudulent charges to Condo owners, including us. So far we have had 4 attempts made by them where each time we proved them wrong with their questionable accounting. Three late charges of $50 out of 4 times they have taken away the fee except for this recent one which were are awaiting still for the company's property manager to respond along with our condominium board members. The Company in referral is called Imagineers, LLC. Their Satellite Branch Company in question is located in Stamford, CT. We have to send monthly payments to their PO Box located at the Post Office on West Avenue. With the help of some post office workers as well as a supervisor, we were able to find out that whoever this company's billing associate is processing their bills, comes on the 10th of each month before noon to collect the payments and then everything after that time is viewed as being late. That is not the Connecticut Law as it stands for grace period(s). We have transactions and emails documenting what has occurred within the each month they illegally charged the fee. And it is unfortunate that there maybe many other owners within our community as well as other condo complexes who do not know of this and are possibly being charged these late fees of $50. This company overseas all in our Condominium Complex including a few other condo communities within our area here in Ridgefield. And that is just in our area that we know of. Also, since our Casagmo Board Members agreed along with the property manager and her company in charging this recent April fee without giving us a requested Board of Review regarding this situation, we are including them as part of this complaint. Please let us know if this is something that your company will take up concerning this company above. And, once more, we have all the documentations upon your request. Thank you for your time.

Imagineers, LLC serves as the community association management company for the ******* Condominium Association. The payment due date and grace period is set by the Association. Monthly fees are due on the 1st of each month. The Association allows a 10 day grace period for payments to be received by the Association. The homeowner making the complaint chooses to send payment through the US Postal Service by either Certified or Tracked Receipt mail. Our office has advised the homeowner several times that using this method delays the actual receipt of the mail because of the process of signing for the mailed item. The homeowner continues to mail the payment too close to the end of the grace period. Receipt by the post office branch does not constitute receipt by the Association. The receipt by the Association is determined by the date that the mail is actually received in the post office box assigned for payments or by the signing for the receipt. Payments are signed for and collected from the post office box each business day. Accommodations are allowed should the 10th of the month falls on a Saturday, Sunday or official holiday. The homeowner has several other options for paying fees that would help avoid the assessment of late fees. The homeowner can elect to have the funds automatically drawn from a bank account of their choosing on or about the 5th of each month. There are no convenience fees for the direct debit option. The homeowner can also access our web portal to make one-time electronic payment of the fee with no convenience fee. The web portal electronic payment option also has the ability for the homeowner to set up a reoccurring payment also not subject to convenience fees. Three other options are available on the web portal which are subject to convenience fees. The options are payment by debit card, credit card or *******

Homeowner's Response: First, we have never used Certified Mail. That would require the recipient(s) to come to the front of the desk area where all services take place to sign for it. Secondly, the tracking of the Priority Mail does not delay delivery and does not require a signature; that is why it was chosen as a better option under the suggestion of several postal workers including one Postmaster. Finally, with this tracking, we been able to have the late fees rescinded 'Several Times' due to the time and date recorded by USPS diligent tracking method when each payment was entered into the Recipient's PO Box. All but one Priority Mail did not make it (May 2023). It seems this payment got re-routed for the very 1st time to the ***** ****** Distribution Center in *** **** which had never happened before and it turned up missing before the "due date" but was was not received at ******** Distribution Center in Connecticut and miraculously found only on the day the payment was due...the 10th. We've discovered also that a Recipient goes to this PO Box before 12:00 Noon each time on the 10th of the month to pick up payments thus every payment there after before the closing of business day and/or before Midnight, these remainders are deemed late. We have been one of the many that get the notice of their $50 late fee. The difference, we have proved them wrong on several occasions since they became our Community Management Company due to questionable actions of the previous Property Manager's double dipping and other illegal actions. The true question is how many other owners that this company oversees have been charged the above fee without knowing the truth of what is being done regarding this payment processing. And according to CT law, all payments are due by the 10th of the month & not before noon or midnight. The grace period allotted each month for the payer. As per having direct payment as an option with this company, many question the notice that comes up when doing so when a statement comes up that one is going onto an unsecured area to pay. We have had our share of monies almost being misdirected to overseas accounts owned by online thieves or companies taking actions to charge our accounts twice in one month. With young adults in college or going to..., for instance, we can't afford losing funds that can take months to retrieve due to ill actions of hackers on (or ones who might forget that payment was already submitted,) even agencies such as The IRS, for example. And the Property Manager of Imagineers has been told this on numerous occasions during our monthly community meetings. Finally, the following attached are examples of using this Priority Mail, (the first was sent through the ******* Post Office where most of the mail goes through White Plains D.C., all others after are through ********** Post Office since all the mail goes DIRECTLY TO the ******** **** where the receipent's PO Box is located), since that is how which each time proved this company illegal charge of their fees on our monthly charges where each time they took it off all but the May 2023 payment which is still under investigation. Even the Head of the USPS Department wrote to her/them requesting the removal of the $50 since they feel it was their mistake that this payment was sent in late due to the mis-direction it took. The Property Manager and her coworkers have yet to reply to the USPS employee's email or to any one in her office in Hartford. This is even when this USPS employee has said when a letter like the one she writes to creditors of debtors, remove the late fee(s) especially when it was not the fault of the payer. This alone should tell anyone alot about this company and its/their actions. We thank you for addressing this unfortunate circumstance and hope BBB continues their further investigation into Imagineers, LLC. and their many questionable issues regarding Condominium Homeowners here in Connecticut