Customer ReviewsforLifeway Mobility

six (6) service calls in less than two months and we still do not have service. Darn It. I paid cash for a chair lift for my 98 year old parent but it's more than unfortunate that I have to call service every week and she has to struggle to get back up the stairs because the lift won't move. Customer service responds but it's like trying to put a band aid on a bullet hole. It's past time to stop making excuses and replace the chair. It's usage is by a person who weighs about 125 pounds but we've spent more time trying to get the chair to move than actually using it. While one claims to "understand my frustration" it's beyond that. I thought a 3 star rating was appropriate because the technicians always come out and tell me what's wrong but each time it's something different and each time I have to call someone again in less than a week. If something different is wrong each time I call then it's the equipment ......THE CHAIR SHOULD BE REPLACED or they should give me my money back so I can shop for something more depend. 4 days after my last review my mother has to walk up and down the stairs because the chair lift will not move and guess what. Service called and are not available until the next day. It's amazing even offensive how horrible products and service can be after you paid for it. They have my money. I paid cash and we are without service for at least the next 24 hours. EXTREMELY DISAPPOINTING...

Sorry for the issues you’ve experienced with the stairlift. A new chassis was installed on 5/10/2022, and the technician tested it several times before leaving to ensure it was working. You confirmed you were satisfied with the new chassis.