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Complaint Details
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Initial Complaint
05/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dealer had in house warranty on auto sold to me 30 days 1000 miles it covers engine and transmission. Took suv back to home to replace or rebuild transmission because slipping during his warranty period he only replaced fluid but transmission still slipping he will not replace rebuild transmission per warranty termsBusiness response
05/18/2023
Good morning Stewart. This email is regarding complain # ********. We are willing to work with the customer. We have trying to have her bring the vehicle to us to correct issue. Have been expecting it since Saturday. Please advise. For any questions please feel free to contact us at **********. Thank you. **** * *** ****** --
Sincerely,
Sonia
###-###-####
###-###-####Customer response
05/31/2023
I had pursuit this situation with the transmission problem to the manager at Lux Auto Dealer where I bought the car from and he doesn't want to honor the 30 days warranty by the dealer nor the warrantied I bought want to also honor their warranty the transmission has been declared as a p 215c code which indicates that Thursday transmission problem and that the transmission resolution would be to replace the transmission I have taken this besides gengras dealer to two other dealers super transmission dealer and JJJ Auto repairs also tells me that there is a transmission problem and that it needs to be replaced this person does not want to honor any of the warranty that was given to me at the time that I bought the car.
Business response
05/31/2023
I have other diagnostic as of may 25th 2023. Attached documents support our original statement. Thank you.
--
Lex Autos LLC
****************PH:(860) 206-8550
FAX (860)2068990
608 Franklin Avenue
Hartford, CT 06114
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Contact Information
608 Franklin Ave
Hartford, CT 06114-3028
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.