2 Customer Reviews
Review from Anna G
5 stars07/22/2022
JRB home improvements save the day for me and my husband. Our home had been flooded severely in our basement rec room and laundry area. He worked tirelessly and helped coordinate our insurance coverage for the rebuild. Him and Brian made sure that everything was restored actually better than before. There were flood cuts over the entire basement area two and a half feet up the drywall and you can't tell there was ever a cut in any of the walls. He made a couple of recommendations that help to actually improve the space and made the most out of the insurance dollars that were available to us and worked within our budget. We were extremely happy. He made sure that we were completely satisfied with everything. I would highly recommend this company for any home improvements or remodeling.
JRB Home Improvements LLC Response
08/01/2022
***** We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. We’re thrilled you are enjoying your basement. Thank you for trusting us with your home improvement needs!Review from ERNEST J
1 star07/21/2022
ZERO STARS FOR THIS COMPANY. THE ONLY INTEREST THEY HAVE IN YOUR JOB IS TAKING YOUR MONEY. BUILT MY 16'X 28' COMPOSIT DECK WITH A HUMP IN THE MIDDLE OF IT, RAILINGS ARE CONSTRUCTED SO POORLY THERE ALMOST FALLING OFF THE STAIRS! BLAMES EVERY THING ON HIS WORKERS AND THE DISTRBUTORS. SHODY WORKMANSHIP AND AWFUL FINISH WORK. EVERYTIME, HE SETS FOOT ON THE JOB ALL HE WANTS IS TO GET PAID. CONSTANTLY COMPLAINS ABOUT NOT BEING ABLE TO PAY HIS WORKERS, DEMANDING MONEY BEFORE HE FINNISHES THE WORK, DONT LET THIS COMPANY WORK ON YOUR HOME OR ALL YOU WILL BE IS DISAPOINTED. WHEN WE SAID SOMTHING ABOUT POOR QUALITY OF THE WORK HE TOLD US WE WERE TOO FUSY AND NITPICKING AND THAT THE JOB WAS DONE RIGHT. RUDE AND EVEN INSULTING TO US WHEN WE QUESTIONED HIS WORKMANSHIP. STAY AWAY FROM THIS COMPANY IF YOU WANT THE JOB DONE RIGHT!JRB Home Improvements LLC Response
07/22/2022
*****, We're so sorry you are not completely satisfied with your new deck. We take this very seriously and have already spoken to you to ensure we will resolve any issues promptly and professionally. We accommodated several design changes and checked in frequently to ensure the project was going as expected. We stand behind our work and will happily work with the town inspector if any issues are found. We work hard to make sure you are satisfied for years to come and we are sorry we missed the mark for you.
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