ComplaintsforQSI PLLC

• Initial Complaint

  06/13/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We hired QSI PLLC (owner: Mark D****** to repair our exterior stairs that provide access to the ****** ***** ** ** ***** **** ** ******** *** He was referred to us by a family member. They worked together at the **** ******, and he was also doing some repairs at the home of our family member (of note, he also did not complete their work and they have also recently submitted complaints to BBB and ******** ***********. An initial payment of $4480.00 was made to Mark on October 14, 2022 to develop the initial plans and submit applications for permits. An application was filed by Mark on 11/2/22 with the town of *******. An approved permit was received on 12/5/22 (permit #******). Mark requested the balance of payment for the work and we paid an additional $13,572 on December 10, 2022. Shortly after the transfer of funds, a dumpster was placed on our driveway and Mark started breaking down the stairs. A small portion of the stairs was removed in December, but no further work was done. We emailed and called Mark in January and he stated the work would be done shortly. There was no work done in January. We reached out to him again in February multiple times and he stated he had been delayed and would complete the work shortly, but it still did not get done. He continued to delay the work and then stopped responding to us. His last email correspondence was April 7th and he has not returned any of our calls. All these interactions are documented in email correspondence. We filed a complaint with the ********** ** ******** ********** on May 25, 2023.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We contracted and paid Mark D***** of QSI PLLC for two jobs: 1) install new HVAC system and 2) a new bathroom/laundry. Both jobs at our property at ** ******** ***** ******** ** *****. This includes fully paid invoice of $14,270.38 for the HVAC work on 10/19/2022 and fully paid invoice of $6,501.80 for the bathroom/laundry addition on 1/28/2023. In both cases work was partially started but neither not completed. The work has been abandoned in a demolished state leaving the property unusable. For weeks and months, the contractor has been unresponsive to all attempts at communication to discuss and find resolution to the problem including refund of payments made for the two contracts. We are long past the expected completion target timeframe and there is no indication that the contractor will ever resume or complete the work. We need to recover both amounts paid so that we can contract other more reliable professionals to complete the jobs so the property can be usable again.

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