Business ProfileforPremo and Son's Home Improvement LLC

I paid a $7,000+ deposit in September (so 5 months ago) to create a bathroom, add a dishwasher, and move the washer/dryer. I was upfront from the start that I wanted a quick job since I was continuing to rent until the work on the house was done. He confirmed that he could start right away and that it was a four week job. To date, he still hasn't started the bathroom and only installed the appliances after I hounded him for 4 months. He ignores text messages and only responds when I double or triple text. He has excuses for everything, but shows zero initiative to actually start the work in between said hardships. It took 3 months to secure a permit because he kept claiming the building dept lost the applications, while the building dept said they had no record of his ever submitting an application. I don't know who's lying, but I do know that Rob told me repeatedly that he was checking with them for updates, when he obviously wasn't, and that his story changed when he was talking to me vs. the building inspector. After countless hours of work on my end to force them to do their jobs, high stress and frustration, and wasting thousands of dollars on rent, we finally were issued the permits after 3 months. BUT it has now been 2 more months and Rob has still not begun work on the bathroom. I have never encountered such unprofessional behavior before, with the constant excuses and him ranting and cursing about other construction people. It is always somebody else's fault. After 5 months of my being beyond patient and understanding, I decided it's best to cut my losses (in the thousands) and move on. I have requested a refund for the $7,000 deposit multiple times now and he's since ghosted me completely, refusing to respond to various forms of communication. Someone else texted on his phone claiming health issues but that he would get in touch with me. That was weeks ago, with still no word. Any businessman would designate someone to handle things in his absence.