Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29, I purchased a book review for $289 that was supposed to be completed by the end of February. They asked for and got an extension. But, it is now April 3, and Online Book Club won't return my phone calls emails or texts messages.

  

  Business Response

  Date: 04/07/2025

  Our 24/7 customer support team always responds to emails, usually within just a couple hours, but always within 48 hours at most.

  If you sent an email to us and didn't get a reply that almost certainly means are reply is in your spam/junk folder.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  “A *** company that offers a 100% satisfaction guarantee with all of its services.” with a 24//7 customer support team, easy to contact.” Not true! I have made numerous attempts to settle. I am embarrassed that I believed their claims. I received one review, a male ******** (a promised “professional”) who objected to Biblical passages, ignoring others, from ***********, **** ****, ****** ******, etc. The reviewer lacked an understanding of Western values. The “100% guarantee” is dishonest. I compiled online complaints from others, which OBC completely ignore, The make claims about great reviews. One ironically, mentioned how poorly the reviewers were treated and disappointed because they expected larger payments and, in some instances, at least a payment. This complaint noted this poor treatment after charging their authors a great deal for their services! My correspondence was scrubbed from their site, as were apparently, receipts for my payments. If they are there, I cannot find them. “Customer-service” complaints generate rude and dismissive messages. Others should be warned about this company. It is not a viable marketing resource. In one review, a consumer noted “they will steal your soul.” I wish to recover the $598 I unwisely paid to this unethical company in two separate transactions. The offer services, then hide additional fees under more “tiers,” which are implied as within the "package" one purchases. Their “world-wide library" is generated dishonestly. The "glowing reviews" could be generated by bots in my considered opinion. (OBC did not like that observation which I shared with them.) OBC does not like complaints and does not respond to them honestly. They live in a fantasy world that they are a beloved company. I find them unethical and in the end, me the fool who paid them $598 for one review from a third-world "professional" who was clueless about what my book was about. A sucker born on the day I was born! Thanks for your help!

  

  Business Response

  Date: 03/03/2025

  This transaction was already refunded a month ago (in early February).
  
  I have no idea why this person is leaving a complaint or claiming we are not easy to contact. She sent us over 20 emails last month, and we replied promptly to each and every one.

  Customer Answer

  Date: 03/05/2025

  BBB.  I am weary of this!   I doubt this man/company will ever part with a single dime although he claims a "satisfaction guarantee."  I paid him (I am embarrassed to say) $600 for what he touts as "professional reviews."   They aren't, as supported by my attachments.  I just received a second one, generated after I submitted this claim.  I'm sure it was written by a high school student.  It reads like a book report.  Also, there is a specific reference to a Biblical passage. I referenced the first review by a ******** male whose objection reflected his objection to the Bible quotation which was a reflection of the reviewer who said “not everyone believes in the Bible.” At least this man/business can say now that I received two reviews and my complaint, albeit filed BEFORE the second review, reflects my objection to the mediocre reviews. (It won “Debut of The Year” 2024, and runner up to the winner of “Inspirational.”)   Does everyone believe in ***********, ****, ****** *** **** or the ****** ******?  I would happily take a one-star review if I respected it.  I am the wiser.  Even my credit card company declined to support me. All he has to say is that he doesn't promise a good review!  I'm sure that's what he told them.  I feel so unsupported, I have transferred my card with a flawless payment record and generous credit limit and will terminate. So, please be aware that he will probably respond that I am unhappy about the reviewers, not the timing or lack of  professionalism.  Thanks for your help.  I am willing to wait for this process to play out, but I am tired of interacting with him.  As one comment reads, “they will suck out your soul."  Mine is still intact by only a thread in this regard. It's worth $600 to take back my power.  I'm sure this is not the first complaint he has outlasted the unhappy client.  Please advise when appropriate.  I will no longer communicate with him directly.    
  

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I get emails from the online book club all the time finally I saw an offer i liked so about 5 or 6 weeks ago online book club sent me an email saying they wanted me to do a book review I had to buy the book but they would reimburse me and pay 50 dollars to my ****** I say ok I will do it so I bought the book online book club as me for proof I sent them the proof they wanted and they said it was accepted the problem I have is its been 6 weeks since I completed the book and left my review and to this date I have not received payment I believe that enough time has passed for me to receive payment I have received 3 checks from my full time 40 hour a week job so why is this simple book review refusing to pay me after I did what was agreed on to have the 50 dollars sent to my ****** im asking BBB to help me receive the pay for the work I was hired to do now with interest or I will have to start litigation in the form of a lawsuit I feel they are refusing to pay and used my services so now I have pain and suffering so I demand a payment of 100 dollars to my ****** as agreed or I will pursue online book club as my employer who will bit pay wages earned and pursue the maximum also I will leave Detailed comments and reviews letting consumers know what online book club did to me I have over 750k followers on social media and this will go viral they have 72 hrs to send payments or they will be served .

  

  Business Response

  Date: 02/18/2025

  Hi,

  I don't see any emails at all ever from ********************** to our customer support department (or me).
  
  Perhaps, you have us mixed up with a different company entirely.

  Otherwise, please do contact our customer support department before leaving an official formal complaint via a third-party such as the BBB.

  We are easy to reach. There is a contact link on every page of the website, both in the footer and then again in the header.
  
  You can also easily reach me personally on my ******************* ******** ** ******************* *********, which are both verified with a blue check so you can know you are communicating with me and not an imposter.
  

  
  Thank you,
  Scott

  Customer Answer

  Date: 02/18/2025

  
  Complaint: ********
  
  I am rejecting this response because:So the owner of onlinebookclub says he never got a message from me and I have the wrong company ,yet he sends me an email (How if I have never contacted you or your company and I have the wrong business )Did u get my email address?So he sends me a email stating since I made a complaint with the BBB for not getting paid i violated the terms of the agreement. In which I replied that the terms of the agreement were violated once all requirements for payment was met and the payment was not sent .
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the monthly ebook to read and write an online review to receive the price of the ebook reimbursed plus $10 after the review was approved and posted. My review was mostly free of grammatical and spelling errors, but I need to have more specific examples from the book. I rewrote the review and submitted. Then I received a note saying I was flagged for plagiarism. I contacted the editor directly to tell them I never plagiarized. They had highlighted a specific sentence, and I told them if they read the phrase, it was my same voice as the rest of the writing in the review. They wrote back that the phrase was something likely 11 percent A1 generated. This was awful because I kept telling them it was my writing. They suspended my account and won't answer my messages. I think this is just a scam not to pay me. They probably reached a monthly quota or something. I want to warn others. I don't like being accused of plagiarism or of not writing my own reviews because I put in my own time and energy to do what was asked if me. I met my responsibility and they cheated me.

  

  Business Response

  Date: 11/28/2024

  Hi,

  Unfortunately, it sounds like you did not read the "Review Team Guidelines" as required before selecting the book for review. That's because your message sent via the BBB contains misunderstandings and untrue things are very clearing in the Review Team Guidelines.
  
  If your review gets marked as AI generated and thus your account gets marked as "temporarily suspended" for suspected AI usage, that is super easy to get lifted (a.k.a. reversed) if you did not use AI. It's just a simple security measure to protect to protect our paying clients (i.e. the authors/publishers) who ordered the reviews. It's very important that we make sure that not even a single AI generated review gets through. Having your review marked as AI generated is like having the metal detector go off on you at the airport. It doesn't mean you won't be able to fly, at least if you don't actual have a weapon on you (i.e. you didn't use AI). It just means you will be checked more thoroughly. That's also why we call it a "temporarily suspension". Suspension isn't permanent.
  

   

  
  Thank you,

  Scott
  
  
  

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 1st, 2024 I received an offer email. It stated that I would receive $25 compensation for reviewing a specific book. It stated I must purchase the book from Barnes And Noble and provide proof. I did this on Aug 1st, 2024. I read the book, and submitted my review on Aug 17th, 2024. Their review policy said I must click a link on the review page to find out why I didn't get paid in a timely manner. I contacted them on Aug 22nd about a different matter. I then spent nearly 4 weeks going back and forth with a person that kept telling me she was waiting for a supervisor response. Finally, on Sept 20th, 2024 she gave me an email and advised me to contact them and let them know I've not gotten paid and that she was unable to resolve the other issue. Since Sept 20th there have been 26 emails back and forth and they keep going back to the same thing and starting the whole conversation over. Telling me to go to the site and click the aforementioned link. I explain I've done that and where we are now and then I get another email telling me to do the link again. It's multiple different people responding and no one is reading any of the previous emails in the thread. I would like to reverie receive the $25 compensation I was promised. I would also urge others to find a more reputable company.

  

  Business Response

  Date: 10/18/2024

  Hi,

  It sounds like you kept emailing the General Support department instead of using the special contact link on your History tab to contact the Payment Inquiries department.

  It wouldn't matter how many times you email the General Support department about it, whether it is 26 or 1,000 times. You would indeed keep getting the same exact response: that you need to click the special contact on your History tab to contact the Payment Inquiries department. Asking the same people the same question repeatedly will simply keep resulting in the same answer, and the answer was and is the correct answer.

  I can see you have violated the Review Team Guidelines.

  Unfortunately, we only pay for work that adheres to our Guidelines.

  The authors and publishers who pay us to obtain the honest reviews expect and deserve high-quality work that adheres to our strict quality guidelines.

  I know that hearing there is popular website like ours with millions of members that pays you just to submit honest reviews can sound too good to be true; but it's not: You have to read and adhere to our strict Guidelines. You did not do that. I'm not sure whether you didn't read the Guidelines or if you read them and chose to not follow them, but that doesn't matter; all that matters is that they were followed.

  I'm sorry for any confusion or inconvenience about that.
  

  
  
  

  Thank you,
  Scott
  

  Customer Answer

  Date: 10/18/2024

  I did not continue to connect the same thing.  I did go through the link on the site and that is who gave me the email and told me specifically to go there. I met the Guidelines well in time to receive payment.  This is not a public complaint,  yet. 

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few months, I have committed my time to reading, analyzing, and writing reviews for ten books as part of my work with this company. I went above and beyond in my efforts—some of the books I reviewed were not free, yet I still purchased them from Kindle to ensure I could deliver detailed, authentic reviews. According to the agreement, I was to be paid $20 for each review, totaling $200 for the 10 reviews I submitted. But what happened next left me utterly shocked and disappointed. After finishing my review for the book ************ by ***** ******, I was blindsided by an email from one of the editors, accusing me of plagiarism. The accusation was not only false, but it was also offensive and completely unfounded. I take immense pride in my work, and plagiarism is something I would never engage in. My reviews are the product of my own thoughts and insights, based on my in-depth reading of the books. To be accused of something so dishonest was a huge blow to my integrity. Without offering me any chance to explain or defend myself, the company went ahead and banned my account. Just like that, my work was invalidated, and I was shut out. This inconsiderate and unprofessional action not only smeared my reputation as a reviewer but also deprived me of the payment I was owed—$200, which I had earned through my hard work. I immediately appealed the decision, hoping that the administrators of the site would recognize the mistake and reverse the unjust ban. To my dismay, they too upheld the false accusation, claiming that I plagiarized someone else’s review. I couldn’t believe it! If they no longer required my services, the least they could have done was pay me the $200 that I rightfully earned before kicking me off the platform. But what they did was downright criminal: they kept my work, banned my account, and robbed me of my hard-earned money. This is fraudulent, unethical, and completely unjustified.

  

  Business Response

  Date: 09/24/2024

  Hi, ******** ***** **** (a.k.a. ***** ******),
  
  You violated the Guidelines in multiples ways, so, even if the plagiarism was not true, you would still have to be banned from the Review Team.

  
  We do NOT owe you any money, and, in fact, you are technically required to return any payments already sent to you.
  

  #13 of the "Important: Other Terms and Policies" section of the Review Team Guidelines, to which you agreed when you accepted the books for review, states the following:
  
  "If you violate any of these guidelines or terms, you may be banned from the review team, and you will forfeit any outstanding payments."
  

  We only pay for reviews that adhere to our strict quality guidelines.
  

  The authors and publishers who are paying for our services require and deserve honest high-quality reviews from real readers.
  

   

  Thank you,

  Scott

  
  

  Customer Answer

  Date: 09/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***** ****

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning I want to report that this company is providing misleading and false claims to people that respond to their emails. I received an email advertising the opportunity to receive $60 to review a book. I was asked to buy the book, which I did, and after reading it, I was to write a review and receive payment. After I submitted the review, I was asked to edit it for grammar, spelling, etc, which I found quite reasonable. I completed the required edits and I received another list of edits. This went on for quite some time, probably 3-4 months of the back and forth with the review/editing team. Finally, I reached out to customer service and received a response from Scott who claimed to be the owner. Scott did nothing to help me in my request to get paid. He just referred my to links to the website, which are not helpful. At this point, it is clear this is a scam. I do not feel that they have any intention of ever giving my review a score high enough to get paid. I feel I was lied to and want a refund on the cost of the book that I bought.

  Customer Answer

  Date: 08/22/2024

  Please cancel this complaint.  The owner made thing right with me directly.

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the Onlinebookclub as a reviewer of books. I joined via an email I received in late Feburary of 2024. The email was offering $100 to review the book "********* ********". I was asked to purchase the book, which I did, and write a review after reading it. I completed the review approximately 2 weeks after purchasing the book, mid March would be the time frame. Shortly after, I received an email to make some minor changes to the review, which was reasonable. After making the changes, I submitted the revised review. Again, I was asked to make changes. Being new to the club, I didn't question this, and again made the edits they requested. As you can guess, this has now continued into August. I have tried contacting the club itself to ask if this process is going to continue indefinitely, or if I will be getting paid soon. I keep getting very vague and unhelpful answers. They refer me to link to club policies and rules regarding payments that do not answer my questions directly. I recently sent them an email, asking them to spell out what they need from me to get paid or tell me why my payment has not yet been sent. Again, I get responses that are deliberately vague, misleading, or send me on a goose chase through a bunch of links that tell me nothing helpful. Please help me out. If this company is doing this to me, I can only imagine the countless other people whom just give up and let them get away this type of behavior. Please feel free to call me of you have any questions. My phone number is ###-###-####. **** *****

  Customer Answer

  Date: 08/15/2024

  Scott (who claims to be the owner)  reached out to me in regards to my complaint.

    This is the last message in a string where he reached out to ask why I filed a complaint.  Note the last part where he states "it is a violation of company guideline"  to reach out to 3rd party vendors to resolve problems.

  I have tried for 6 months to solve this problem, so he will have to forgive me when nothing has been done to help me.

  
  Hi, ****,
  
  Thank you for getting back to me.
  
  
  
  My 24/7 hourly customer support staff who are paid by the hour are
  instructed to always do their best to help each and every person who
  contacts them. That is also why when they mark an issue as resolved on
  the support chat system, the user (e.g. you) is then prompted to rate
  their service on a scale of 1-10.
  
  It's simply untry that our "company policy is to avoid, evade and send
  people on a wild goose chases". Our policy is the exact opposite.
  
  However, if you believe Risper or Juma did not live up to our company
  policy, which is for them to do their best to answer all questions they
  are sent and to more than resolve any problems or issues a member
  reports to them, then please do let me know. In other words, if Risper
  or Juma provided worse service than I am providing right now, or
  communicated in a less professional or less friendly way than I am now,
  please let me know.
  
  We have over 5 million members. Even if 99.99% are ultra happy with us,
  that would still be over 500 people who are not.
  
  For a more accurate sampling of our membership's opinion of us, please see:
  
  ***************************************************************************************************
  
  
  and:
  
  **************************************************************************************************************************
  
  
  If you change your mind and decide to work with me directly instead of
  filing public complaints on third-party websites (which is a violation
  of the Guidelines), then please do let me know.
  
  I look forward to hopefully hearing back from you and getting a chance
  to work hard to go above and beyond to more than resolve any issues you
  have and to fully answer any and all questions you may have.
  
  
  Thank you,
  Scott
  ****************** ***** ** ****************** ******* **** ******** ******* ** ***** ****
  
  
  
  
  to me
  

  Customer Answer

  Date: 08/21/2024

  The owner, Scott, reached out to me agian and offered to "resolve my problem" if I got in compliance with company guideline.  What he meant by that was, if I drop my complaint with the BBB, he would help me out. 

  I have refused to do that, as his company hasn't done anything even though I reached out to them 8-10 times to try to work it out.

   

  Below is a snippet from the email he sent me.  The whole email chain can be made available upon request.

   

  Instead, my email (1) told you exactly what you would need to do to be
  paid, and (2) asked you a question that you did not answer.
  
  To reiterate part of what it said, you would need to come into
  compliance with the Guidelines to which you agreed before even selecting
  the book for review. Specifically, you would need to entirely remove,
  not revise, the BBB complaint.

  Customer Answer

  Date: 08/22/2024

  Please cancel this complaint.  The owner reached out to me and made things right.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a review for them which was approved by the author of the book. I purchased the book and reviewed it to be paid per their request. They never paid me. Once i told them i felt like i was scammed they found two reasons for the review to be denied (which had already been previously approved) they kept my review up and kept the money. I also paid for a book i never really wanted to read.

  

  Business Response

  Date: 05/28/2024

  Hi,
  
  Typically, the issue you describe is caused by not reading the Review Team Guidelines before submitting your review.
  
  Generally speaking, if your review was rejected for failing to adhere to the Guidelines, then that means it was just sent back to edit to fix the issues and re-submit, meaning this would be an easy fix for you.
  
  If you are having any trouble at all, you will simply want to contact the support team using the official contact form on the website. We have a professional support team working 24/7 to ensure all members can get quick fast support.
  
  
  Thank you,
  Scott

  Customer Answer

  Date: 05/28/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  You should be alarmed. I plan in leaving reviews everywhere. I feel scammed. I have over 12 emails back and forth with your "support team" they were all very nice and professional but not at all helpful.  Zero followed up with me. 
  
  
  Salome O****
  Official Reviewer Representative.
  Nisha D******
  Official Reviewer Representative
  Jeremie
  Official Reviewer Representative
  Valarie K****
  Official Reviewer Representative
  Kirsi
  Official Reviewer Representative
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/7/24, I purchased a Guarantee of a 5-Star Review from OnlineBookClub for $297 for my book Instant Replay. I was told if I buy this Level 4 Package, I will be guaranteed to sell 1000 books. I thought it was a great deal. It really wasn't. For the past two months I have been trying to get the 5-Star Review they guaranteed and the 1000 book sales that never came. All I want at this time is my money back. The service was never performed. The review I did receive was 2-Stars and from someone who doesn't even read romance books. They never should have guaranteed any sales in their email (and yes I still have a copy of it). And they never should have guaranteed a 5-star review. And no, I don't want their review now. They have given me the run-around for the past 2 months and I just want this situation over with.

  

  Business Response

  Date: 05/28/2024

  The information in the screenshot is correct.

  The way you are quoting it in your complaint is not correct.

  We did not and would never guarantee that your book would earn a 5/5 review, since we only offer tough honest reviews.

  Instead, what the email you screenshoted says, which is accurate, is that and I quote, "If our reviewer doesn't give you a 5/5 rating on the first review, as part of this special offer I will give you unlimited free reviews of updated versions of the book until you do earn a 5/5 review."
  
  A key word in that offer is the word "earn".
  
  I am sorry the first reviewer did not love your book enough to think it deserved a 5/5 rating, but we do not offer guaranteed positive reviews, only honest reviews.
  
  Per the offer, you are entitled to free re-reviews of updated versions of the book. To claim that, simply email me the updated version of the book when it is ready, and I will have a new review done for you at that time.
  
  
  Thank you,
  Scott
  

  Customer Answer

  Date: 05/28/2024

  
  Complaint: 21694821
  
  I am rejecting this response because:

  This is the exact same information Scott has sent me. Never does he mention the 1000 sales that never transpired. That was also a guarantee in his email. I have seen no sales from his site. 

  All I want is my money refunded. The services were never done properly. And he misrepresented how his business works. I was guaranteed a 5-Star Review and 1000 sales. Neither has transpired. And it has been over 2 months.
  
  Sincerely,
  
  ****** ******