ComplaintsforK9 National Services

• Initial Complaint

  07/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On February 27, 2022, my partner and I signed a contract with K9 National Services and paid in full ($3,295.67) in exchange for 15 training sessions with our dog, ****, which were to last an hour at minimum. Since the contract was signed, we have had 11 training sessions, in which Nikhil S*****, the trainer for K9 National Services was consistently late, did not show up, and/or did not provide training for the agreed upon minimum hour. The agreed upon 15 sessions have not been fulfilled; as stated above, we have only received 11 training sessions and we have not heard from Nikhil since May 11th. For the training sessions that did occur, he consistently provided negative reinforcement by throwing water in ****’s face, hitting her on her nose, and suggesting to us that we buy and use a shock collar. These behaviors are the opposite of what the K9 National Services website claims: “Other dog trainers feel it necessary to use choke chains, shock collars, clickers and treats to make the dog behave, yielding all the respect factors to the appliance other than you. These methods in the profession are referred to as “negative reinforcement” by reinforcing the negative. Whereas, “true humane positive reinforcement” focuses on you reinforcing the positive. Patience, confidence, compassion, consistency, and understanding of the dogs body (non-verbal communications) creates the most humane method for training.” Based on the above, we believe that their website is falsely leading consumers to believe that they provide a positive reinforcement based training method, which from experience, we know to be inaccurate. In summary, we would like a refund of our total purchase due to our contract not being met (only 11 out of 15 training sessions were fulfilled, each training session less than the agreed upon minimum hour), and false advertising. We have tried to resolve this with Nikhil with no resolution. We hope to hear from you soon, ***** *** ******

  Business response

  01/03/2023

  Customer under influence of other business competitor  file  complaint. As we promise we provide positive reinforcement for dog training. We not charge hourly we charge as per visit . We don't charge extra if we spend more than an hour or more . 

  We offer customer to fix any issues if they have with dog training. They are satisfied now we try our best to satisfy our all customers.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Mr. ****** was contacted to provide a dog training service. In the beginning he was very responsive and informational. Once we met in person, Mr. ****** didn't hesitate to heighten our concern for dog training. He provided a sketchy plan of action and wanted money ($4000) up front for his services. The first month Mr. ****** seemed to be involved with our dog. No progress was made with my dogs issues and when I questioned his approach to training, he chose to work with my other half rather than offer me a response to my concern. I again raised concern and Mr. ****** assured me that training takes time and he was on track with his plan of action. After approximately 2 months and no improvement with the training provided I questioned Mr. ****** again and he again didn't respond to my concerns. Mr. ****** continued to work with my other half and purposely chose to exclude me from the training. As time progressed Mr. ****** became absent and unreachable. He was making up excuses and not following up with his commitment to train our dog. After about 6 months, Mr. ****** stopped all communication with us and hasn't provided any training nor reason for his dismissive actions. Mr. ****** essentially conned us out of the training money and didn't provide the service in which he was paid for.

  Business response

  01/03/2023

  ****** **** and his parent ******** get sepreeted . **** **** moved to **** ******** with dog . We provided service on that address as needed. She is happy and satisfied. 

  Due to there some  personal issues he involve our business. 

  It's a baseless complaint  his partner ******** is very satisfied with our services.

  Customer response

  01/03/2023

  
  Complaint: ********
  
  I am rejecting this response because: Our seperation had nothing to do with the service that was rendered to our dog. ********** wasnt satisfied either with the services recieved.  The missed scheduled training due to numerous excuses or issues. The fact that the dog wasn't progressing in any area. The false information and opportunistic way in which the business is conducted. These facts arwnt the results of an amicable seperation, theure the results of a sham for a business. 
  Sincerely,
  
  **** ******

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