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Complaint Details
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Initial Complaint
08/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
We agreed to have subject business remove our existing patio fence and install a new metal fence in late April of 2024. They required a 50% deposit before initiating the project to order the materials. On or about May 2, 2024 we hand carried the deposit check #**** to Landmark Fence. So far, after a number of phone calls and statements that they have yet to receive the materials, the story changes with every call. Landmark Fence has not done anything at our property. Their representative, AJ, does not seem concerned, but will not return our deposit of $5,200 claiming they have the materials and later still don't have the materials. We would be satisfied to get our deposit returned or the fence installed as soon as possible..
Business response
09/16/2024
Good Afternoon,
Please see the attached response to the complaint we have received.
Thank you,
Laura
Landworks Fence, LLC
###-###-####
###-###-####
Initial Complaint
11/28/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On July 8th I contracted with Landworks Fence LLC of ********** ** to install fencing at my home on * ******** ******* **** ******* ** for $1914.30. I spoke with Danielle later that day and told her we wanted to buy and install the extra 3' of fencing we discussed. I only needed 3' but had to purchase a full panel and I'd keep the remainder. I purchased the extra panel/post for $211 for a new total of $2125. The total with tax is $2125 + $134 tax is $2259.94. The initial deposit of $1129.97 was made on 07/15/22 and final payment of $1129.97 was made on 10/05/22. The fence was installed on 10/04/22 but there was a panel/post missing. I realize now I made the mistake of paying the final deposit before they completed the job. But at 77 I'm not as sharp as I used to be. I believed they'd come back and finish the job. On 10/07 they admitted the error and offered me a refund of $211. I wrote back on 10/07 and said I didn't want a refund and preferred they finish the installation. I have not heard from them since. I wrote to them on 10/11 and again on 11/07 but have not received a response to either message. Thank you for any help you can give me. Please let me know if you have any questions. Attached is a copy of paperwork.Business response
11/28/2022
We are aware of the situation and we have been going back and forth with the customer leaving messages and responding to email. The customer paid for the extra section and was told by our representative (danielle) that we can install right by the trunk of the tree. However we cannot install a post right by the tree because of the trunk being to close to set a post. We offered to return the cost for the extra section but customer insists on installing the post and section. We take responsibility for the misinformation from danielle and we have terminated her as of 7/20. We are here to help the customer but we cannot install the post because of the proximity of the tree. We would love to figure out a solution.Customer response
11/29/2022
Complaint: ********
I am rejecting this response because: It's not true.
Sincerely,
******* *******Business response
12/02/2022
We have left a total of 3 messages at this point and we never receive a call back. We personally want to go out to the site and point out that we cannot install a 5x5" post into a tree that will satisfy the customer. We wanted to process the refund long time ago but we can never reach the customer. We are sending back a check for the original amount of $211 plus another $89 dollars so the customer can seek other options. We are sorry but we cannot do anything else regarding this installation that will satisfy the customer.Initial Complaint
11/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Sept. 28 2002, I received an estimate from AJ with Landworks Fence. I had told him that the fence was specifically to keep my dogs in the yard. AJ mesasured and told me what I needed for size and style. A day after installation, I noticed a gap in the side fence that my dogs could get out of. I called him back and he stated he would take care of it. His team came out that night and worked on the fence. I gave them a good review. I should have waited. The next day when it was light out, I saw that they just patched the fence with extra wire. It now looks terrible, scrapes the grass which pulls on the bottom of the fence and is uneven. I called AJ back on 10/4 and he said he would order a smaller gate. It was over a month before I submitted my new review. I finally got a text message on 11/6 from Lukas stating that I made a mistake on my review. I told him I did not. That is what happened. On 11/8, I received another text stating that my gate was there and how I wanted to proceed. I told them to come and fix the fence obviously! I was told that unless I did not change my review, that I was not getting my gate! I gave them 10 days to use good business ethics and fix my fence. They did not. I am not changing my review to say what they want me to say. Who does that??Business response
11/18/2022
We installed the fence to the specifications on the contract. The customer was satisfied once we completed the work and paid for the work. Once completed the dog was able to sneak away and get under the 2" gap under the gate. We dropped everything and ran over to the customer to put a temporary fix at night and this has kept the dog in since. We spoke to the customer the following day and offered to install and pay for a custom gate. This is when we clearly stated that the gate will take 4-5 weeks to come in. We cannot control when we receive custom orders. Its a slap in the fence to receive 1 star review and or this complaint especially since we bent over backwards to accommodate all her needs WHO DOES THAT? We will not be bullied by bad reviews and or complaints. We advise the customer to have some empathy and kindness when interacting with people.Customer response
11/18/2022
Complaint: ********
I am rejecting this response because:I will have to get another fence company to do what they should have done in the first place. I cannot leave the fence the way it is. I feel that they should pay for it when I get another estimate.
Sincerely,
********* ****
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.