ComplaintsforNV Perricone LLC

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered a case of water from this company for $30. It says free delivery. I was issued a receipt for the $30 with 0 tax and 0 shipping. I received no other confirmation. While checking my bank statement I saw that this company charged me $60. Although I payed with **** my **** account doesn't show the transaction. I attempted to contact the company by phone and was put on an endless loop. I have submitted an email compliant and haven't received a reply.

  Customer response

  08/15/2024

  I had filed a complaint against a company and since filing it I have been able to get in contact with the company and my issue has been resolved. Can I cancel the complaint?

  **** **** ****** ******* ****************************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I have been a loyal customer of PerriconeMD skincare products for probably ~25 years, since I had the pleasure of meeting Dr. Perricone in person at the ********* in my local mall. On Dec. 26, 2023 I took advantage of a fantastic online holiday sale and purchased their Cold Plasma Advanced Serum at an amazing price. Everything was fine until recently. Now suddenly, PerriconeMD is spamming me: I'm getting 10 or more marketing emails per day. It seems like every couple of hours they're sending me another email. It's rude/obnoxious/intrusive. The "Unsubscribe" link doesn't stop it; and my email request to their customer service email address hasn't stopped it. Indeed, I've received no response from the company. I want this harassing intrusion into my email box to STOP! (NB: I'd be okay with a return to an occasional email (e.g., one per week) to notify me of sales, but not every day, and certainly not 10 or more times per day. If this company cannot market responsibly, then I want to be completely removed from their distribution list.) ***** Footnote: I just discovered, that in 2020, Dr. Perricone sold his once wonderful company to a ******* company called *** *** ****** a/k/a *** ******** ***. *** is an internet technology (SaaS) platform that sells all sorts of stuff online, including supplements. I wonder whether Dr. Perricone is still involved in the biz he founded. Perhaps he merely licensed the continued use of his name to *** and then retired. But I do know that, like the *** the ** has stronger privacy laws than we do in the US, and they enforce them. Would be interesting to know whether *** is violating ** privacy laws by implementing spammy marketing practices.

  Customer response

  05/06/2024

  Hi,

  My first name is **********.  (However, Perricone probably doesn't have my full name because my payment processor may have only used my first initial.)  Please let me know if you need anything else.  Thank you.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Approximately December 9 , 2023, I realized I had been signed up through ******** for a subscription from Perricone rather than the one time purchase I thought I was making. I had received 2 -3 subsciption deliveries before I realized it. Although I had difficulty reaching someone at Perricone, I did finally, and I was told they would cancel my April order and if I wanted to continue the subscription it would be at half price and I should call before June 9th with my decision. I was satisfied with that response, but on or about April 11th, my bank statement showed an automatic shipment from Perricone of slightly over $239. I spent an hour trying to get hold of someone to ask to cancel my order. When I miraculously did reach a representative, she gave me an email address to contact Perricone because I had made the purchase through ********. However I just received the email back as undeliverable. I want them to cancel this order that they deceptively lured me into by making it extremely difficult to tell it was a subscription, and then they have been almost impossible to reach since. I am appalled at the way they run their business. Can you help? Thanks

  Business response

  05/17/2024

  Hello,

  I am unable to locate the account for this customer.  Please ask her to provide an email address connected to her account or an order number to enable me to assist?

  Regards,

  Sue

  Customer response

  05/24/2024

  I did not receive your email asking for my email address,  My email address to send to the company is **************************    Please let me know how I  may get this information to the company if you have closed my file.  Again, this is the first email I have seen since I sent you my complaint, and I would like to send my email address as requested by the company.  Ia there a way to reopen the file?  Please let me know what my recourse it.  Thank you, ****** ******, ***************************

  Customer response

  06/04/2024

  Hi and thanks so much.  Please send my email address, *************************** to NV Perricone.   Unfortunately, I do not have an order number from ********, from whom I first ordered, and nothing but the product is included when an order is delivered.  I think another delivery will be made to me the first week in June, which I do not want either and was hoping the matter would be resolved before the next delivery.  Thank you very much for your consideration, and I am happy to provide any additional information.  Thank you for your time and consideration, and I appreciate NV Perricone's time and attention also. 

  Customer response

  07/05/2024

  I wanted to let you know I was  to reach Perricone ******** ( which I had not been able to reach and which led me to file my complaint with you against Perricone), and I am now in the process of resolving it.  Thanks so very much for all of your assistance; I appreciate it.  Best, ****** ******

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered one of their products which in total was only $55. That’s all I wanted and today they took $226 out my account and my rent check bounced. I never ever told them to do a reoccurring bill and take money out I want my money back. I do t have money like that

  Business response

  02/08/2024

  As per our Affiliate ***** ****** - this business facilitates this subscription program.

  "Customer placed her first initial order on January 5, 2024, at which time she was signed up auto shipment.
  
  Second shipment was attempted but the authorization was declined so the items were restocked and the order never shipped.  Customer was not billed and the account has been cancelled as of January 6, 2024."

  Please let us know if there is anything further we can do to assist.

  Perricone MD

  Customer response

  02/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *******

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a trial set from Perricone MD. I only purchased the trial set. All of a sudden about a month later I get an extra charge for $288.94. I did not enroll in any auto renewal or even want a large size since I did not like the product. This is fraudulent advertising and very deceptive.

  Business response

  02/14/2024

  As per affiliate who facilitates this subscription only program.

  "I have attempted to call this customer and left a message for a return call. 
  

  I have issued a refund for the last shipment and verified the cancellation of future shipments.  Also followed up with email asking for a return call."

  Customer response

  02/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order online with Perricone on 12/11/2023 which included one of their holiday deals (travel set of items for free with the specific purchase). On order confirmation through my email, it did not list the free gift. I placed the order at 6:13 am and contacted customer service by 6:27 am to try to cancel the order so I could re-order and receive the gift as advertised. They told me it was too late, that the order was processing and they could not make any changes - despite me contacting them less than 15 min after the order was placed and the order not shipping until the afternoon the next day. I was given wrong information/blamed by a rep stating I had to add the gift to the cart (not possible, I even placed another order that went through correctly automatically right after this conversation). I then had to initiate a return which took several conversations with different reps. I was NOT sent a return shipping label as promised, contacted customer service, and was then sent a link that did not work. I then had to pay for shipping and was promised reimbursement which I still have not received even though my return was received 12/22/2023 and refund of the items processed 1/11/2024. I was promised that this would be sent via ****** on 1/17 (I had to talk to multiple reps to get to this part) and still have not received reimbursement as of 1/23. Every time I contact customer service, I get a person who provides an automatic/irrelevant answer, have to send another message and wait another day, and get a vague response. I've called the listed phone number on the website and this goes to a voicemail (never able to talk to anyone- the number seems like a scam). I'm needing help getting reimbursement of my shipping costs as promised by Perricone. I have never had such a horrible customer service and shopping experience. I feel this company is following dishonest practices or they truly are very badly trained in finding resolutions for customers.

  Business response

  01/29/2024

  It appears that we have been trying to get this $15.60 return shipping fee reimbursed for a couple of weeks.  Seems that as client used ********, we cannot systemically apply more funds back then were collected.  This order has already been previoulsy refunded in full.

  As of the 24th confirmation that ****** account will be refunded this amount $15.60 as an alternate method of refunding.
  
  24-01-2024 02:27 Ticket *******, Ticket 3016070 15.60 has been allocated for manual PP refund. No further action required from customer service.  Payment - Refund/Replacement query CSA Entered Note Internal *********
  22-01-2024 08:25 Ticket 3016070 Team: Refund Check Cx were promised a refund for her return shipping costs. But the refund failed - can you please apply it to her ****** account - email address is on the notes in CC  Chasing Return/Refund/Self dec CSA Entered Note Internal *********
  12-01-2024 06:43 MSCREF action for order: ********* [New State: REJECTED] Note: Alternate refund method needed *********** Refund Rejected Automated *********
  11-01-2024 10:59 Action Requested: MSCREF Value: 15.60 Reason: OTHER - Postage costs  (Inbound – Item return) Note: Customer was told that we would cover her shipping charge.
  

  This should leave this order appropriately resolved.

  Returned & refunded in full

  Perricone MD covering the cost of shipping both ways

  Customer response

  01/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a starter kit for $84.71. That's all I ordered. Then, the next month, I received a box on my porch from them. I didn't open it. My charge card was charged $333.55. I called my charge card. They told me not to open the package, write "Do not accept" on it and mail it back. I did this immediately. Now, I get a notice that I owe this money because I approved it. I did NOT. I bought the starter kit. I have to pay the amount or they will add interest to it but do NOT approve this amount. I have tried calling the company and I get no one. I don't have any products and don't want them (sent them back) AND am expected to pay this? NO! I refuse to pay this amount and now want a refund since I had to pay it in order to avoid interest charges. I see that this other customers have had the same issues over and over. Please help!

  Business response

  01/23/2024

  TeCustomer placed her first initial order online November 15, 2023.
  
  Replenishment processed on December 19, 2023.  Customer contacted us via email and was refunded less s/h charges in the amount of $261.50 on December 22, 2023.  
  
  As of January 12, 2024 customer has processed a charge back and it is scheduled to be settled by February 20, 2024.
  

  Business response

  01/23/2024

  Customer placed her on line order on September 2, 2023.  Account shows that she accepted the auto shipments.  
  
  Second order shipped October 2, 2023.  Customer disputed the charge on October 26, 2023.  
  
  We responded to the dispute on December 3, 2023.  An attempt was made to issue the refund on January 8, 2024.  Due to the dispute, we are unable to issue the refund back to her account.  The dispute time frame could take up to 75 days. 
  
  This account is also being looked into by our managers to see if we can get a refund check to the customer.  Had the customer contacted us before disputing the charges we would have been able to issue the refund.  Now we have to wait until the dispute is closed before Shopify will allow the refund,

• Initial Complaint

  12/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In November I made a one-time purchase of their **** ****** ****. No where in the fine print or anywhere did it say it was anything but a one time purchase. They also never sent a confirmation email with a confirmation number. The only thing I received was an email stating my order shipped along with a tracking number. A month later I noticed a $277 charge to my account. That same day I contacted my bank to dispute the charge and also contacted the company to tell them I never authorized the charge. They proceeded to tell me they already shipped the order. I told them many times I did not authorize the transaction nor did I get any communication whatsoever that the order was shipped or that a charge would go through. This is unacceptable. I have never had an issue like this happen. Normally when you sign up for a subscription service (which in this case I did NOT), you receive a confirmation email, and on top of that, a few days prior to shipping you contact the customer to remind them and give them a chance to change or cancel the order. Judging from the rest of these complaints this company is a scam. Customer service never reversed the charge like I asked and I now have no money in my account for the next 2 weeks. The only thing they said is they offer a full refund once I return the item. That is unacceptable. So you want me to pay to mail something back that I NEVER ORDERED to begin with?! When I now have no money thanks to you?!

  Business response

  01/23/2024

  Customer placed her first initial order online November 15, 2023.
  
  Replenishment processed on December 19, 2023.  Customer contacted us via email and was refunded less s/h charges in the amount of $261.50 on December 22, 2023.  
  
  As of January 12, 2024 customer has processed a charge back and it is scheduled to be settled by February 20, 2024.
  

• Initial Complaint

  12/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged $265.01 without my authorization. I did purchase a trial in November but was not informed of any contractual agreement for further charges. This is deceptive and unethical and I want a refund on this fraudulent charge. I see below that many many other people are filing the same complaint. Please do something about this business Perricone MD ripping people off!

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased product from them, and their carrier delivered it to the wrong house. I contacted Perricone immediately. They said they would do nothing until I filled out a form, which is in PDF that I have to download and populate. Note PDF does not work if you do not own a license to Adobe and this also means you must own a laptop/printer to submit this request (it does not state this on their website). The key piece on the form was to capture my signature which they could compare to the signature required for the delivery. I completed the form to the best of my knowledge. However Perricone continued to send the form back to me asking for more specific details. I originally listed the order # as they told me to add it versus them adding it. Then they came back said they needed the tracking number in stead of the order number which they had told me to populate it with. I added and resubmitted. Then they said I cant just list "all items" so i resubmitted each name of the product. Now they they came back and want the product numbers??? This is a scam. I will never get my refund with this form. If they wanted this type of detail for their contract with their carrier, then they should populate the form that I sign or they create one on the web that prepopulates what I as the customer needs. I have fulfilled my purchasing contract with them by paying, they have not fulfilled their portion of the contract with me by providing me my product. Their contract with their carrier is not my problem and not something I should populate. This is not a customer friendly company. I will never purchase from them again. I am also filing a compliant with my credit card to get me money back. Buyer beware. Their product may be good but you will never get it from them.....

  Business response

  12/13/2023

  As client had uploaded the completed Dispute of Receipt to the BBB complaint - this refund has been requested.

  Simple as that.  Refund to be processed & reflected within 3-5 business days.

  Response below from investigation done by the carrier which had a confirmed successful delivery to the address in which the order was placed.

  Response from ******** Hello, Thank you for contacting *******. The POD you requested is inserted below **** geolocational tracking within 10 meters (33') indicates this package was delivered as addressed. Please let me know if there is any additional information we can provide. Sincerely, Cody

  Customer response

  12/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:  Please provide the proof its been delivered to my house.  What coordinates were used?  Show me the proof of the signature.  I was at my house all day and no package was delivered.  I live at **** ****** **** *** **** *********** ** ***** with the pin coordinates of  ********* ** ********* *.   There is a similar address nearby that I am guessing it was delivered to.  That address is **** ****** **** ** coordinates ********* ** ********* *.   Please provide the proof and the address/pin used.

  Sincerely,
  

  **** *******

  Business response

  12/14/2023

  We are sorry for this situation.  Below is the response from the courier..  A full refund was processed on our side yesterday.

  Response from ******** Hello, Thank you for contacting *******. The POD you requested is inserted below **** geolocational tracking within 10 meters (33') indicates this package was delivered as addressed. Please let me know if there is any additional information we can provide. Sincerely, Cody

  Transactions for Order *********
  Transaction Type Transaction Date Provider Status Currency Amount Client Reference Provider Reference Result Code
  CHARGE 22-11-2023 23:14 PAYPAL SUCCESS USD 139.27
  REFUND 13-12-2023 22:09 PAYPAL PENDING USD 139.27

  Customer response

  12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩