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ComplaintsforEnviroMed Services, Inc.
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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had this business come to my home during a water loss. The hygienist was very professional but I was very disappointed when I received the bill due to the sample quantity on the invoice. When I called to inquire on three separate occasions Jackie told me this was unacceptable and ***** ****** should reach out to me to correct the billing. The insurance guy said 50 sq ft of drywall needed to be removed and based on industry standards 12 samples was just too much. I was hoping they overbilled slightly and I could return money to my adjuster per the payments had come from my policy. When Jackie told me it wasnt my money and it shouldnt matter it threw me off, and Ethan never called. But they did send a legal letter saying the bill was justified based on a work authorization I signed no matter what they had billed for; which is just complete harassment. No one called to justify why they were charging for 12 samples when the drywall is single-layered with plaster over it. Worst case scenario they billed for two samples (4 total) including, two plaster and two drywall; being FOUR TOTAL. They billed for THREE TIMES this. This company is bullying me.Business response
06/03/2022
Attached please find the demand letter that was sent to Mr.***** **********. Please note that Mr. ********** was paid by his insurance company for the services rendered by EnviroMed Services, Inc. He then refused to pay our company for the services provided. EnviroMed performs services with the professional standard of care required and in accordance with the regulations. We completely repudiate the false and defamatory statements made by Mr. **********. Furthermore, EnviroMed will take any and all appropriate actions allowed by the law and seek compensatory damages should any public release of these false statements occur.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.