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          Find a Location

          Eastern Mountain Sports has 29 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Eastern Mountain Sports

              160 Corporate Ct Meriden, CT 06450-7177

            • Eastern Mountain Sports

              952 High Ridge Rd Stamford, CT 06905-1601

            • Eastern Mountain Sports

              5 Dayton Pl Ste 2 Waterford, CT 06385-4273

            • Eastern Mountain Sports

              380 W Main St Ste 14 Avon, CT 06001-3690

            • Eastern Mountain Sports

              351 Russell St Hadley, MA 01035-3536

            Business ProfileEastern Mountain Sports

            Retail Sportswear
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            160 Corporate Ct

            Meriden, CT 06450-7177

            Visit Website
            (203) 379-2233

            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Eastern Mountain Sports offers outdoor apparel, gear, technology, and advice.

            Business Details

            This is a multi-location business.

            Find a Location

            Eastern Mountain Sports has 29 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Eastern Mountain Sports

                160 Corporate Ct Meriden, CT 06450-7177

              • Eastern Mountain Sports

                952 High Ridge Rd Stamford, CT 06905-1601

              • Eastern Mountain Sports

                5 Dayton Pl Ste 2 Waterford, CT 06385-4273

              • Eastern Mountain Sports

                380 W Main St Ste 14 Avon, CT 06001-3690

              • Eastern Mountain Sports

                351 Russell St Hadley, MA 01035-3536

              Headquarters
              160 Corporate Ct, Meriden, CT 06450-7177
              BBB File Opened:
              4/26/2005
              Years in Business:
              57
              Business Started:
              1/1/1967
              Business Incorporated:
              11/6/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Mitchell Hirsch, Manager
              Contact Information

              Principal

              • Mr. Mitchell Hirsch, Manager

              Customer Contact

              • Mr. Mitchell Hirsch, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              I am a customer at the ******* ** EMS store, who is an avid hiker. Today I purchased some hiking boots and was happy to know the store location would honor the online price. When I went to check out I had a $10 reward coupon from my recent purchase that was applicable to the sale. Because I didn’t have the receipt from my less then one week ago purchase Matt, who is the manager would not honor it. I asked him if he could go into my account and do an override to make it happen and he flat out refused. The principle of the matter and the fact that $10 on a $135 purchase didn’t seem to matter to him. So instead of a happy customer I’m pissed off and needless to say until this is fixed EMS will have a dissatisfied customer and an AT hiker who will certainly spread the word.
              Read More
              Read 19 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              matthew t

              06/17/2024

              I was sent an email with my rewards money that was about to expire so I decided to make a purchase. It turns out that there is no way to redeem my rewards money. There is no phone number to call. The chat person said to make the purchase and then email them and they would somehow adjust the amount after the purchase. Obviously I’m not going to do that. No support. No phone number. I used to like the company but no more.

              Eastern Mountain Sports Response

              06/18/2024

              Hi ********  Our Eastern Mountain Sports Online Reward Program is taking a quick nap while we gear up for a major upgrade. We're working hard behind the scenes to bring you a sleeker, better-than-ever experience. We know it's a bummer, but trust us, it'll be worth the wait! Thanks for your patience and for sticking with us through the rough terrain. Stay adventurous, The Eastern Mountain Sports Team
              Read 10 More Customer Reviews

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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