ComplaintsforCrabtree Nissan

• Initial Complaint

  05/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 5-25-24 I traded my ***** for a ******. I got approved and traded in my car. I had to bring it back on 5-29 to sign the paper work which I did and I drove my new car home. I received a call this morning from Eli that they mistook the wrong payoff amount that was on the paper from previous lien holder and my deal could not be honored and I needed to bring the new car back and take my old car back. I believe my deal should have been honored as it was the finance and management staff that made a mistake.

  Business response

  06/03/2024

  Crabtree Nissan's General Manager has been in contact with Ms. ********, and have acknowledged that there was a miscalculation in determining the payoff amount on her trade in and expressed our sincere apologies, however we cannot honor her request to go forward with this sale, and we hope that this situation has not inconvenienced her in anyway and we thank her for her patience in having this matter resolved.

  Customer response

  06/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The papers were signed the night before they told me they could no longer honor the deal. I believe signed documents are legal and that they should honor the deal as it was their mistake of the taking the wrong amount on the paperwork. 
  
  Sincerely,
  
  **** ********

  Business response

  06/04/2024

  Please refer to our previous reponse.

  Customer response

  06/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  They should have to pay the difference since it was their fault and it did provide me a lot of stress regarding this deal going bad.
  Sincerely,
  
  **** ********

• Initial Complaint

  12/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My daughter and I purchased a 2008 ***** *** for $5400 12/2/2023 and it was disclosed on the title by both the seller ******* ******* **** *** *** * ********** ** *********** ** ***** ****** *******) and Crabtree Nissan that the mileage was 124953 miles and 124952 miles respectively on the title and this also matched the miles on the odometer of the car. After getting home and running a ****** report I discovered that this vehicle actually has at least 274864 miles on it which was reported on 11/21/2023 by Crabtree Nissan.

  Customer response

  12/04/2023

  ***** ****** ******** ****************************** ***** ******* ******** ** **** ***** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********  

  Hello,

   

  Thank you for your response, I was able to get a full refund for my purchase this morning from a representative of ****** ******* **** ***.  I was also contacted by a sales manager from Crabtree Nissan who offered assistance in any way they could help and the sales manager was very kind and helpful.  All businesses are aware of the mileage discrepancy.

   

  Let it be known I did get a full refund of the original purchase price and I am very happy with this resolution.

   

  Thank you kindly,

   

  ****** ********

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The brakes on a 2022 Nissan ********** needed to be replaced after 15,014 miles. I was told this is reoccurring problem with this model. Nissan states this is not covered under the warrantee. The cause of thi8s problem is that the braking system is used for many other functions requiring the brakes to be engaged much more frequently even with out applying them by pedal. The system is undersized for the load it is designed to carry. It is my opinion and that of others on internet forums that this is a design fault by Nissan.

  Business response

  09/18/2023

  In response to the complaint submitted to you by ****** ******* #******** please be advised that we have been in contact with him, on 9.18.23 and because we appreciate his loyalty as a valued customer of Crabtree Nissan and understand that vehicle maintenance can sometimes entail unexpected expenses, we also strive to provide transparent, and fair solutions to our customers. Unfortunately, no vehicle manufacture provides coverage on wear and tear items unless, they are found to be defective or part of a recall, or special service campaign. Our team carefully examined this vehicle and confirmed that the brake issue is not attributable to any defect thus, it does not qualify factory warranty coverage from Nissan, however simply in the interest providing goodwill to our customers, when possible, we have chosen to provide a one-time refund for this repair. And would like the Better Business Bureau for your assistance in this matter.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  One of the sales managers, Frank P*****, made vulgar, racist comments to me, after only speaking with me for a few minutes. He used the "****" word and the "******" word while he was telling me a story about his ***** watch. He also promised me a sunroof, free of charge, and did not follow through. When I spoke to him about what he had promised, that what I wanted was "on them", that I wouldn't be responsible for paying it out of my pocket. When I looked over my paperwork, he actually charged me for the sunroof that he promised I wouldn't be responsible for, and then proceeded to tell me I got a good deal and nothing is free! I had to pay $1,299.00 for a sunroof that I believed was on them. He is a very deceitful person and shouldn't be allowed to work with the public and lie to them and treat them like they are ignorant. I would like to speak with someone to see if there is anything that can be done. I wanted to file a complaint with Nissan, but they sent my email to the same C******* Nissan dealer to try to see if they can resolve this, and the General Manager called me, but, at this point, I do not trust any of the C******* Nissan dealerships. Also, I believe he should be fired for his behavior and nasty and racist words he said to me. I have no complaints about my salesperson, just Frank P*****. He is shifty, deceitful and a racist.

  Business response

  09/21/2022

  I spoke with customer to get the full story of what happened.  I apologized for the experience she had, and that she felt uncomfortable. We do not tolerate inappropriate language and we appreciate the feedback.  The price of the sunroof was not properly explained, we took of the price of the sunroof on the price of the vehicle, but had to keep the sunroof as a line item.  For the confusion and miscommunication we sent a check for $500.  We do apologize for the experience. This definitely does not display the typical culture at C******* Nissan. Again, we are sorry that customer did not get a truly exceptional experience.  Please do not hesitate to reach out.  

  Sincerely, 

  Sarah C*******

  ********************************  ***** ******** *** *** 

  Customer response

  09/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my Nissan ********** in for service 6/20/22 and was told the cover for the oil was not closed completely and some oil spilled out while I was driving. The rep told me that I needed to do another oil change because they could not measure how much oil was left in the resviour. I agreed to this believing that the information I was told was true. I thought about it and there is a dipstick for one to know how much oil is left. I was told something that is not true and authorized service based on that. I did an oil change last week and certainly did not need a new one, just a check on oil level. I do not like being told an untruth.

  Business response

  06/21/2022

  Customer came in after having concerns about burning smell to her engine. When we opened up the hood there was oil spilled all over the engine.  We recommended draining the oil, cleaning the engine up and performing an oil change.  Customer agreed.  We drained and cleaned the vehicle for free and then did a Nissan factory recommended oil change with the correct oil.  Since the customer was concerned, and the oil change prior was not from a recommended Nissan Service center, we felt that recommending to drain, clean and preform a new oil change would be the safest recommendation. Sincerely, Sarah C******* ********************************    

  Customer response

  06/21/2022

  
  Complaint: ********
  
  I am rejecting this response because: I was told that I needed the oil change because there was no way to check the oil level in the vehicle. I could have brought the car to the shop that did the oil change this past week to clean it up and refill. The information I was told was that there might not be enough oil in the car to safely drive it. That information is not true as I realized after I authorized the service. I would not have authorized the service because I would have requested from the shop that did not close the cap well to clean it up and refill the canister. This second oil change was only done based on being told that I might not have enough oil in the car to drive it safely as they could not check that piece of information. I have to reject the response because the untruth was not addressed.
  
  Sincerely,
  
  ***** ********

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