![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforSafe Home Monitoring, Inc.
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 2/6/2023 Safe Home Security, Inc., Security Systems, Inc., Safe Home Monitoring, Inc., National Protective Services, Inc. and David G. Roman entered into a consent judgement with the Commonwealth of Massachusetts Office of the Attorney General (AG). The consent judgement settles allegations that the defendants violated state consumer protection laws by using deceptive long term auto renew contracts and engaged in illegal debt collection practices. Under terms of the consent judgement, the defendants agreed to pay $1.8 million and to forgive $4.7 million of existing consumer debt. The defendants have further agreed to update their business practices to become compliant with the AG’s Debt Collecting Regulations. The consent judgement was for settlement purposes only and should not be considered an admission of guilt or finding of violation of the law. For more details please refer to the MA press release that can be found here.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 1125 Middle St, Middletown, CT 06457-1587
- BBB File Opened:
- 8/1/2013
- Years in Business:
- 34
- Business Started:
- 12/21/1989
- Business Incorporated:
- 12/21/1989
- Type of Entity:
- Corporation
- Business Management
- Mr. David Roman, President
- Mr. Craig Altmyer, General Manager
- Mr. Craig Cleasby, CFO
- Contact Information
Principal
- Mr. David Roman, President
- Additional Contact Information
Phone Numbers
- (401) 225-8004Other Phone
- (401) 225-8004
Customer Complaints
91 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
dell w
05/09/2022
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.