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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
i hired this moving company, and with many phone calls I decided to cancel with them throw the credit card company, and them. it was all resolved in my favor may 30th 2023. then in my november statement with the credit card company they posted the same charges all over again thinking its a new charge. they had no right to do so. it was already resolved for that case. what else can I do. I filed a fraud complaint with my credit card company, and cancelled that card. they are going after them now.Business response
11/14/2023
As ******* stated--he hired our company to service his move and within 24 hours prior to his scheduled move he cancelled services. Cancellations made within this short period of time do not allow us to service another client and therefore are subject to a loss of business charge which is fully disclosed to each customer. in our terms and conditions in which ******* signed. We informed ******* that we would be happy to help him on another move date if he simply needed to change his plans but he refused and requested a refund of his deposit. Again, this deposit is non-refundable within a 24 hour window of the scheduled move and this policy was communicated to *******. ******* proceeded to fraudently submit a chargeback on his credit card which resulted in not only a loss of the deposit for our business but we incurred a $500 fee. The paperwork was incomplete at the time we disbuted the chargeback and our billing department is working to collect the original deposit that we are contractually owed. ******* is obligated to pay us for the deposit as per our terms and conditions as well as cancellation policy. We would still be open to helping ******* with any of his moving needs to recoup the loss of business but he is non-responsive.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.