ComplaintsforMJ's Painting & Cabinet Refinishing
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Complaint Details
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Initial Complaint
03/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On June 10, 2023, we signed a contract with MJ's Painting for them to repair and paint the exterior of our house, as well as replace a few pieces of window flashing that were missing and repair a leaking gutter. We paid the deposit of $500. They began the work around 8/23/23. On 8/28/23, they "finished" the job and asked for their payment. After I handed Marc the check for $9300, he told us he did not replace the flashing and he would make some calls to have an outside person do it and that would take some time. Months went by, I placed several emails and texts asking for the work to be finished or get a refund, because the job was not finished. There was no response. In January, I started posting comments on his ******** page that he had not completed his end of the contract and was ignoring our requests for a refund. He finally said he would issue a refund and that the check was in the mail on 2/12/24 and to let him know if I did not receive the check. It has been three weeks with no refund and he is again ignoring my texts and emails. I am only looking for a refund for the work that was on our signed contract that was not completed. Apparently, he said they held my refund after I made a negative ****** review as evidenced in the attached email screenshots- even though the negative review was MONTHS after a refund was requested multiple times. As an aside- the gutter was still leaking over the winter and because I did not get any response from them- I had to pay another contractor to fix that as well as the missing flashing.Business response
03/19/2024
***** **** ***** ************************* ***** ******* ***** *** **** **** ** *** ******* **** ****************** ******** ********* ********* ******* **** ******** * ******* *********** **** ********
I am writing to address complaint #******** raised by ****** ********** In her complaint, she correctly noted our failure to supply and install two aluminum window trim pieces on the driveway side of her residence. Admittedly, 2023 presented significant challenges for both myself and the business, and since this task was not within our usual range of services, it was inadvertently overlooked following the completion of the painting work. Furthermore, we did not seek full payment upon finishing the painting since the entire project was not yet complete. Ms. ********* unexpectedly provided a prewritten bank check for the total amount from her ***** account.
I cannot pinpoint the exact moment she first attempted to contact us regarding this oversight, but I am certain she did not place a phone call. It was only after noticing a negative comment on one of our ******** posts that I became aware of the oversight concerning her project. Subsequently, I discovered a missed text message from her amidst numerous spam texts and emails we receive daily. This is precisely why I advise all clients to call and leave a voicemail for urgent matters.
Upon realizing the error, I immediately informed Ms. ********* that a refund for the unfinished work would be issued promptly. However, following this communication, a negative review appeared on ********, leading my office to withhold the refund check without my knowledge. When she inquired again, I investigated the matter, explained the situation, and reissued the check. Unfortunately, she did not receive it because it was returned to my P.O Box while I was away on vacation.
Upon my return on 03/07/2024 and discovering the returned envelope, I promptly sent out another check via certified mail with tracking number **** Tracking: **** **** **** **** ****. The check amount was $300, exceeding the estimated value of $200 for both the trim pieces and installation labor. This gesture was an acknowledgment of the undue inconvenience caused to ******.
Please advise on how we should proceed and if there are any further questions.Marc Jr
MJ's Painting
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.