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ComplaintsforRon's Tax Service
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ron's Tax Service, specifically Ron E****, came recommended to perform tax filing for me. I just had my first child, there were tax stipends paid by the government due to Covid and I wanted to ensure that my filing was accurate and my refund maximized. From the very beginning, I had issues with this business. He inputted my daughter's social securing number incorrectly, inputted an inaccurate *** and because of his errors told me I had to go to Social Security and ensure the accurateness of my daughter's number. It is important to note here that through my correspondence with Mr. E**** he sent to my attention an email with 40 individual social security numbers, names, refund amounts, and the return ID numbers. This is poor business practice and should be investigated once resolution to my complaint has been appropriately remedied. Throughout my correspondence with Mr. E**** he has been nothing other than inflammatory towards me, refusing to rectify my situation for which he was the sole cause and has recently refused to respond to both my email and phone correspondence. He has continuously tried to shift blame from himself and his ineptitude onto me and has said that my daughter's social security number is wrong however her father has insured her under that social security number and was able to claim her as a dependent for tax year filing 2022 in 2023.Business response
06/05/2023
On or about March 15, 2022s, my office prepared, and submitted ****** *********** 2021 Tax Return for filing with the IRS. The Return was submitted normally with the information that she provided, including her new-borne daughter’s Name, Social Security Number, and date of birth. However, we got a Reject on her daughter’s information; either the Last Name, Social Security Number, or Date of Birth was not matching up with the IRS database information. I reverified my information and resubmitted the return (Standard Procedures) and got the same result.
I commenced to collaborate with ******, extensively via phone and email to correct the problem. From our viewpoint, the information was correct. The information in the IRS database had to be off. Even so, the IRS normal and only solution is a paper return. Normal paper returns take 6 to 8 weeks. But these were normal times, the Pandemic backlog was delaying paper returns by 8 to 14 months, my own experience and per IRS quote.
Consequently, I pursued a new Social Security Card solution for ******. I Shared this though with an IRS agent who agreed that it was a good short and long solution. In the short term she could get her refund within seven weeks, (3-4 weeks for the new card & 15 days to process the return). This also fixes the problem for further Returns.
I personally contacted the ********** Social Security Office to verify that they were open in their new location and the feasibility of the new Social Security Card for this situation. Their response was affirmative. I passed this information on to ****** via email and phone message.
AGI (Adjusted Gross Income)
This is a major issue because of ******’s attempt to file her 2022 Tax Return herself, via Turbo Tax. Turbo Tax requires your previous years AGI as proof of identity when setting up an account. Her AGI for 2021could not be available until her 2021 Federal Tax Return was processed. The solution above also applies to this situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.