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ComplaintsforMilford Collision Center, LLC
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Complaint Details
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Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Friday, February 24, 2023: My husband and I visited the business. An associate named Jonathan gave us a quote for services. Jonathan assured us that if we brought our car into the shop any time on Monday, February 27, it would be ready by that Friday (March 3). Monday, February 27, 2023; My husband and I dropped off the car at noon. We spoke with Trevor, another associate. We wanted to confirm that the vehicle would be ready on Friday. Trevor promised to have Jonathan call us later to confirm. He never did. Wednesday, March 1, 2023: We were still waiting to hear from the business. My husband and I called. Trevor told us the car would be ready by Friday and they would contact us. Friday, March 3, 2023: Once again, no one from the business contacted us. When we called, Jonathan told us the painting process was delayed and that the car would be ready by Saturday or Monday at the latest. Once again, he promised to contact us with a status update. Saturday, March 4, 2023: No one from the business contacted us. Monday, March 6-Thursday, March 9, 2023: My husband and I called the business daily. Each time, Jonathan and Trevor told us the car was being painted and detailed and would be ready the next day. Our car is still in limbo. We have no idea when it will be ready. The business associates have repeatedly lied to us. We want an apology and a discount for the huge inconvenience of being without a car for an additional week.Business response
03/13/2023
We at Milford Collision Center pride ourselves on customer satisfaction and will make sure we correct any errors. We have settled the issue with the customer and believe they are satisfied with Jonathan and Milford Collision Center. Thank you!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.