ComplaintsforAtianas Boutique

• Initial Complaint

  06/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 18, 2022 I purchased my daughter a prom dress at Atiana's Boutique in ******** ** for $382.85, credit card purchase number ********. At that time I was made aware and signed that there are no refunds, returns, or exchanges. What I didn't know was the dress would fall apart after 4 hours of normal wear to her prom on April 29th. I contacted the store the day after the prom, which was April 30th, to let them know that the dress was no longer wearable after 4 hours of wear and my daughter had a second prom to attend. I don't feel this should be the case after spending close to $400. The store said they usually do not do anything for people after the dress leaves the store, but said they would repair for her to be able to wear to the second prom. I specifically asked if other spots would become bare the next time she wore the dress after the other spots were repaired. I was assured that the seamstress was going to go through the dress top to bottom and make sure all sequins were secured. The dress was dropped off the following week for repair. I picked it up on May 14th. Before taking the dress, I inspected it. The bare spots had sequins replaced. My daughter attended her second prom May 27th. Sequins began falling off as she was getting ready. I emailed the company that night telling them this, hoping the dress was not going to fall apart again. The dress indeed fell apart at prom after being worn for a few hours again. I again emailed the store on May 30th. I received their response on the 31st and was told there was nothing further they could do and "We have gone above and beyond and are not willing to keep having this conversation". I fully understand the policy of NO refunds, returns or exchanges but there has to be exceptions such as this when extenuating circumstances are presented. At no point and time should anyone pay close to $400 for an item of clothing and it not be able to be worn after not even a full day's worth of wear.

  Business response

  06/02/2022

  Hello,

  Once a garment is purchased, we ask the clients to sign acknowledging the sales policy as well as verifying its current condition. Despite of us not having liability, we offered to fill the empty patches of the gown after the clients first use. We at no time would offer to individually secure every sequin as each strand has hundreds of sequin attached. Our beading seamstress charges $25 per hour and a project like that would take thousands of dollars to do. When the client picked up her gown, she inspected that all patches were filled and acknowledged it was done to her approval. After the second time of use, we took to social media to show that the client did not use the gown in normal wear and tear. They in fact have 2 beaded gowns which can pull each others beads in the attached image. Please dismiss this case as it is baseless. The client said they reached out to the manufacturer. As we are only the retailers, I urged them to see if the designer would stand behind something they made. As a retailer, we cannot ensure the condition after the gown leaves our place of business.

   

  Thank You.

  Customer response

  06/02/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  The attached photo that the company took from my daughter’s social media is an attempt to justify this poorly made dress. This photo is from prom 1 and her friend carried her down the hill because of her heels. There was no improper use of the dress as her friend’s dress.  They DID NOT get stuck to one another, as I was right there the entire time. Funny if that’s your case, why didn’t the other girl have any patches of sequins missing and why did the dress fall apart the second time my daughter wore it? the company trolled her social media and did not find any improper use at the 2nd prom and only that one at the first. A 17 year old girl at her first prom ever who spent @ $400 on the dress and hundreds more on shoes hair nails and makeup isn’t acting in a manner which would cause a dress to fall apart not once but twice. I am also disappointed in the dishonesty of the company who did in fact word for word tell me the seamstress would go through the dress top to bottom to make sure all sequins were secure Where would I get that from? I’m far from a seamstress.   I just wanted my daughter to be able to wear the dress again and not be embarrassed that it fell apart yet again. Stand behind the product you sell as I have requested before. No refunds returns or exchanges is for normal circumstances and this was definitely not. 
  Sincerely,
  
  ******** *****

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