379 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Donna F.
5 stars07/24/2024
Jovantae was very personable and very helpful with our situation. Answered all my questionsReview from Gloria B.
5 stars07/23/2024
Mike A. was very knowledgeable, and he was able to resolve the issue in 10 minutes. in addition, he was very nice and polite.Review from Sarah s.
5 stars07/22/2024
Receiving invoices late in the month did not allow payment to be received by Quadient before penalties were applied. The customer rep helped tremendously to get a resolution.
Quadient, Inc. Response
07/23/2024
Hi ****** thank you for reaching out to share your experience with us! I am sorry to hear your invoices were received late. Please accept my apology for any inconvenience this may have caused. I am very happy to hear that our customer service team was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview from Judith M.
5 stars07/22/2024
The representative I spoke with was very patient and helpful. The issue was resolved.Quadient, Inc. Response
07/23/2024
Hi ******* thank you for reaching out to share your experience with us! I am very happy to hear that our customer service team was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview from Kati P.
5 stars07/19/2024
Chelsea walked me through the entire process, and explained Quadient’s processing procedures in detail, stayed professional and calm throughout my interaction with her via telephone. She addressed all my concerns, and came up with a clear plan of action, which included multiple steps for both of us to take, to address everything quickly. As a direct result of her assistance, we are becoming larger clients with Quadient, and she has created customer loyalty with me, that will follow me within my current role, and any future roles I am in throughout my career. She showed a high level of professionalism, knowledge, and competency while maintaining great customer service skills. These qualities are rare, and I hope you will find a way to adequately recognize her.Quadient, Inc. Response
07/21/2024
Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Chelsea! I am very happy to hear that Chelsea provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Chelsea's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview from anthony n.
5 stars07/18/2024
a 10 out of 10 unable to check box at bottomQuadient, Inc. Response
07/19/2024
Hi *******, thank you for reaching out to share your experience with us! Your business is important to us, and you are a valued customer. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service ManagerReview from Amy F.
5 stars07/18/2024
Marcelo was great. Our company was completely out of ink, and he got it to us the next morning. Thank you for helping us keep our business running smoothly.Quadient, Inc. Response
07/19/2024
Hi **** thank you for reaching out to share your experience with our Customer Service Representative Marcelo! I am very happy to hear that Marcelo provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service ManagerReview from S Turner
5 stars07/18/2024
A problem arose with a check sent in without the proper account number. The customer service representative was knowledgeable, helpful, and friendly.Quadient, Inc. Response
07/19/2024
Hi *****, thank you for reaching out to share your experience with us! I am very happy to hear that our customer service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview from Cal Insurance & Associates, Inc.
5 stars07/17/2024
Crystal was very helpful and strove to ensure we covered everything I needed to accomplish. Professional & personable. Great Job!Quadient, Inc. Response
07/18/2024
Hi *****, thank you for reaching out to share your experience with our Customer Service Representative Crystal! I am very happy to hear that Crystal provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Crystal's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview from Lauren T.
5 stars07/16/2024
Laura was very helpful, kind, efficient and got the job done quickly. I appreciated her help and great customer service.Quadient, Inc. Response
07/17/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Laura! I am very happy to hear that Laura provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Laura's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager
Customer Review Rating
Average of 379 Customer Reviews
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