ComplaintsforFlexx Management LLC

• Initial Complaint

  03/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  ******* ***** fullfilled by Flexx Med Network February 26, 2024 $55.81 They provide phone numbers and emails on their website, but none of them are valid or you get a reply that says they will contact you shortly. I have not received a response nor received my product.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased a case of ****** *********** ******* supplement on September 4th, 2023. My order number was ********** and the product total was $45.67. My order was last updated online on September 27th, 2023 stating it is "Awaiting Fulfillment". I have called more than a dozen times, have left voicemails, sent emails, and texts to the Customer Service text line. No one ever answers or responds. The phone always goes to voicemail, and I always get an automated response from emails and texts.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed two orders for *********** one Sept 9, 2023 and the other Sept 20, 2023. After the orders were placed I received a message saying it was backordered. Then I received an email stating that the backorder was lifted, and the *********** would be shipped as soon as it reached their warehouse. In October I received the order placed Sept 20, but not the one for Sept 9. That order is still saying waiting fulfillment. All email have been returned as not accepted by recipient. I tried again then that one was never answered. Text messages have no response. When I called there was no response. At this point I want my money back for the second order.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On December 6th, I placed two orders with this business on their website: one order was for 5 cases (24 bottles of 250ML) of sterile water and another order for 5 cases of similar size of saline water. I then attempted to cancel the order for sterile water that same day as I ordered it by mistake. The Company charged me for both orders: $196.60 for sterile water and $218.60 for saline. The company sent me only 4 cases of saline water and never refunded the money for the sterile water and never sent the sterile water either. I attempted to contact the company via phone several times and also emailed them and texted multiple times, but I never received any response and the phone goes to voicemail. I believe I was defrauded and do not know what to do as there is no-one to speak to and they do not respond to emails.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an order months ago that has not been acknowledged or shipped and I cannot get ahold of anyone in the company via email or phone. I have requested a refund, my payment was processed in October and I have not received the order.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On August 25, I placed an order for two cases of *********** which is a high calorie supplement shown on Flexx Med's website for my mother, ****** ******* which was never delivered. I had placed an order several weeks earlier for one case that also never came. I was able to get a refund on that case several weeks later by speaking to a customer service rep. I have never received the order for the two cases, I have called the customer service line 8 times (on Oct 3, Oct 4, Oct 5, Oct 9, Oct 10, Oct 11, Oct 19 & Oct 20) over the last few weeks and emailed the company to no response at all. The order # was **********. I am trying to get a refund on the charge from August 26 from my mother's checking account. I have tried over and over to get in touch with this company as has my mother and we have never been contacted by Flexx Med.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an order on 9/23/23 for a product that is vital to my sons health under the impression that it would be shipped Next Day (as per their website states). I have tried to contact the company for 2 days now, via email, phone, and text and no one responds at all. It is 9/27/23 today and I have yet to receive any kind of correspondence or update on when to expect this product that I urgently need.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 9/18/2023 I placed an order for a case of *********** through this company ******* ****** I also paid extra in case my package was damaged in delivery. It is now the evening of 9/22/2023 and no package. I have reached out to ******* ***** over the past few days with no response. I have emailed, left voice mails and texted. No will has ever answered the phone or returned my correspondence. They charged my bank account but that is all I know. The company is called ******* and this is supposed to be a quick turn around from order to delivery but I can’t even receive a status on my order. I am on vacation and ordered the product before arriving at the location. We have been here four days and nothing. I am going to have to call my bank and deal with the charge because I can’t given get a representative at the company. I would like the product but I have no idea when it will be here and we are leaving from our vacation after the weekend. They have had five days to deliver the product or even return correspondence and have done neither. I would like to hear from the company for resolution.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I ordered pediatric formula from them on Sept. 15th 2023. It is now Sept 21st and I have tried different ways of contacting the business about my purchase. Email was not responded to and the phone number provided was a fax line with no answer. They charged my card $67.97 and have not sent a tracking number or correspondence about the delay since I placed the order. I requested the order be cancelled but received no response.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  - I place an order for Very High Calorie ***** with hunger relief donations for a terminal client on Wednesday, July 12th after 3pm with the expectation that it would be delivered on Friday, July 14th. The order never arrived on Friday, Monday or Tuesday. - On Tuesday after noon I call to find out what's going on with the order and via text they tell me they stopped sending out ALL orders on Friday because they were too overwhelmed with orders but they didn't communicate that to any of the customers (like me!) who's money they ALREADY took. - My order should have shipped Thursday, but for some reason didn't. - I could not talk to a customer service person, they would only text and told multiple stories. -- First they said all orders were halted and they didn't inform the customers who they had already taken money from. -- Then they said the ***** would be here Friday the 21st but only one flavor. I told them to cancel as I had just ordered from Walmart and it would be there Thursday, July 20th. -- Then they come back saying they can't cancel the order and they it was coming Wednesday or Thursday which was completely opposite (basically a LIE) to what they previously texted. - They will not tell me what they are sending. - They will not tell me what they have billed the non-profit hunger relief organization nor will they confirm what they have credited when I asked them to credit the non-profit hunger relief account. - I can't find any information or anyone to talk to get a credit. Please help! I have attached the text thread. I just need my refund as this is donation money and we are purchasing the ***** that is critically needed elsewhere.

  Business response

  07/20/2023

  Hello,

  
  

  for clarification on order fulfillment, once an order is placed and pushed through to fulfillment there is not a way to cancel the order. The order has begun to be prepared and boxed. with a label created.

  
  

  this is noted in our policies on cancelation.

  
  

  the customer service representative had asked if you would like a reshipment, this was after the customer had asked where she would be able to source it. Once asked the customer had agreed and the representative had placed the order and pushed it to fulfilment. 

  
  

  upon disliking the arrival time estimation the customer being notified of the order placed had repeat messaged cancel.

  
  

  the customer service representative was met in the entire conversation with 1.) Profanity and Swear words used, 2.) Offensive language and Tone geared to Hurt. which lead the customer service representative to stay in Chat mode in fear of further escalation from the customer. 

  
  

  the customer had stated she had worked for a non profit several times however did not conduct herself in a business like manor. usually calm and collected is a good way to handle things when not in favor. and a clear compromise can be made. 

  
  

  As for the misinformation on both the customer service representative and customers side. the Next Day shipping service has been temporarily paused due to higher than normal and anticipated order volume. As well as a growth by start of August to get the service back up where every customer can enjoy it. we have had a large quantity of customers who did not have a both a lack of shipment fulfilled and no notification. it was 4 customers. which have now been notified upon being brought notice to the problem.

  
  

  as for the individual that would place a reship order and then try to cancel. we also have terminally ill customers to service regularly. its not fair to try and cancel for free merchandise when others can use it more effectively. 

  
  

  
  

  Customer response

  07/20/2023

  
  Complaint: ********
  
  I am rejecting this response because: I still have no clue to what I am being sent and when it will be received. I requested on several occasions to be email a copy of the invoice of what was being sent and when and have never received anything. NextDay ***** has still never emailed me any information regarding the delayed order so I am not sure what they consider customer notification to be. 

  I ordered on Wednesday after their 3PM cut off. That means my order should have been shipped on Thursday, so I do not understand how a work stoppage on Friday because "we have to many orders" should have impacted my order in the first place. It was not until almost an ENTIRE WEEK after order did I reach out to find out the status and still today, as of 4:01PM EST on July 20th, I have no clue what they are shipping me, what I am being charged and if I paying overnight shipping for an item that comes a week late? 

  To close this I need to know what items were shipped when? And what I am being charged for shipping costs.

  Sincerely,
  
  ******* ******

  Business response

  07/23/2023

  We can not go further with a rejection when the customer is only showing snippets of a conversation via text aswell as withholding email confirmations on her end of a partial refund and order information provided via email and her account on the website. 

  Once again this is a business that doesnt know how to handle policies and situations that arise in shipping. Aswell as effective communication skills. 

  Overextactertion of an order that was corrected after a reach out by customer that couldn't be canceled since they had agreed to a reorder. Which she had asked for.

  we think a complaint with PORCH communities would need to occur at this point in time. As this is not a buisnesses way of handling affairs looking poor on the company. So far it looks like a personal response is the motivation of this complaint 

  Customer response

  07/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. After some research it looks like the recipient received packages from ******** which I think is **************? The invoice said ********. I am closing this even though I am still completely confused as:

  - Friday, 7/21 - I receive notification of a partial refund
  - Sun, Jul 23, 12:35?AM (2 days ago) - I receive email notification of the order as SHIPPED and that shows I have been fully charged
  - Sun, Jul 23, 12:43?AM (2 days ago) - 6 minutes later another email comes saying the order is PARTIALLY SHIPPED yet fully charged and it does not say what has shipped.
  - I replied with the email (also attached) asking for clarification of what was shipped, what's left to be shipped, what's been charged and I have yet to receive any response.
  

  At this point, I still have no clue what's been charged or refunded but will check the statements.

  
  Sincerely,
  
  ******* ******

  
  Sincerely,
  
  ******* ******

  Business response

  07/27/2023

  Did you recieve the Invoice with the balance of 0.00 dollars on the protein since it was canceled? And the updated shipping balance of 6.00? Please double check your emails

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩