136 Customer Reviews
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Review from man t
1 star07/15/2024
ordered maintenance items, delivery period long passed, they telling me its on the way (5th day now when its on the way) wont refund, customer support just tells same story not trying to solve anything.
FCP Euro Response
07/16/2024
Hello, We are disappointed that you’ve had a negative experience. Regrettably, we are unable to locate your order via your name or email posted here, but would like to learn more about your experience. Please reach out to us at ******************* and we are more than happy to provide a solution that works for you. -FCP EuroReview from Mark N
1 star05/23/2024
Ordered a couple of products yet I never received them. Attempted to resolve this situation with FCP themselves rather than the bank route, only to find myself in a verbal dispute with a very unprofessional employee. Stephanie L to be exact, initiated the conversation with slang terminology, "don't shoot the messenger". This clearly displayed bad work ethic/morality. She proceeds to remind me that all of the information she is telling me is from "management" and prohibits me from speaking with them by ending the chat.FCP Euro Response
05/28/2024
Hello, We apologize for any issues experienced while seeking a resolution. Our agents are put through a rigorous training process so we can provide the positive experience that you deserve. We’ve reached out to you to learn more about your experience and work towards a solution. -FCP EuroReview from Igor S
1 star05/14/2024
I ordered one product, but they sent me another, which is also cheaper. After returning the goods, they returned the cost of the returned goods, and not the one I paid. In addition, I paid for the return of the goods. My emails for a refund were ignored. You should not deal with this company, you will only lose money.FCP Euro Response
05/15/2024
Hello, We are disappointed that you’ve had a negative experience. We understand the importance of receiving the correct items, as it impacts fixing your vehicle in a timely manner. Our team issued a refund for the full amount, including sales tax, for the Genuine BMW Mud Gaurd that you purchased. We have also issued a refund for the $9.99 for the shipping on your order, which you will see posted on your statement in 1-3 business days depending on how quick your bank is to process. -FCP EuroReview from John T
1 star05/12/2024
part for $300 more .. and when you don't want a rebuilt and want a refund they hangup as much as 3 times then when you talked to management they can't do anything about your lost money unless you but a worthless part that breaks when the 90 days are up for the refund ..never again will I get anything from them .. $649 and now they want $849 ..? No I don't recommendFCP Euro Response
05/13/2024
Hello John, We’re sorry for the difficulty you’re experiencing with the HPFP - every product we sell is covered by a 90-day defective limited warranty and our Lifetime Replacement Guarantee. If a part fails within 90 days, we can work with you on collecting proper documentation and sending a replacement at no cost. After 90 days, you would use our Lifetime Replacement Guarantee to replace any failed part. To use our Lifetime Replacement Guarantee, you would purchase the replacement first, fix your car, then send back your original purchase for Store Credit. This is an ongoing cycle and even covers wear parts like brakes, oil, and batteries. Please reach out to [email protected] with any further questions and we’re happy to help. FCP EuroReview from Davian D
2 stars05/11/2024
Ordered some coilovers but decided i wanted to cancel because i found some better ones, so called the day after to try to cancel and was told i had to wait to talk to a specialist and waited for 2 days now my order is shipping because they made me wait now i have to wait about 2 weeks to return it and get my money back.FCP Euro Response
05/13/2024
Davian, We apologize for any inconvenience. While most orders ship from stock, vendors sometimes ship orders directly to your doorstep. By the time we were contacted to cancel your order, the shipping process with the vendor was already underway and ended up shipping on 5/10. You should receive an email shortly with that tracking information. Please feel free to reach out to us at [email protected] with any further concerns. FCP EuroReview from Steven S
1 star05/10/2024
Order brake kit set for my vehicle and used Vin number to identify the proper parts. They sent me rotors that did not fit my make and model car. Upon returning them they would not issue a refund due to the rotors having " grease marks". They must have graduate top of their class to establish that considering I found out that the rotors do not fit when I tried placing them on my car. Place is a joke I do not recommend buying from this company.FCP Euro Response
05/13/2024
Hello, We very much apologize for the fitment issue you’re experiencing and the inconvenience it causes. The website verifies fitment to a point with Year, Make, and Model, but it does not verify fitment by VIN. In cases when fitment varies by VIN, there are fitment notes in order to confirm proper fitment before placing an order. While we were able to process two of the brake rotors, the other two were unfortunately returned in a condition that cannot be resold to the next customer - we recommend filing a claim with your shipping carrier for further recoupment. FCP EuroReview from Vadim B
1 star04/16/2024
Horrible customer service! I ordered a part overnight, but it turned out to be out of stock. Nobody even attempted to contact me and resolve the issue. Amoreena P from support simply lied to me, saying that everything was fine with my order and it would be shipped, without even bothering to check the availability. Joey K said he needed to contact a colleague and then disappeared. Nobody cares that the customer needs to receive the part on time, even if they pay for fast delivery. As a result, my mechanic will only be available in a week due to FCP Euro's mistake, and I've already lost $450 on car rental.FCP Euro Response
04/17/2024
****** We are very sorry for the issues you are experiencing with your order and our team. While most orders ship from stock, there are certain items we source direct from our suppliers - the BMW valve cover on your order was expected to ship on Monday 4/15. However on Tuesday 4/16, we received notice from our supplier that the item was now on back order without an ETA, and our team was in the process of reaching out to you. Your order has been voided and refunded back to your original payment method. If you have any questions or concerns, please feel free to reach out to us at ******************* and we are more than happy to help.Review from Jesus P
1 star04/10/2024
I was sold a bad timing belt kit and after spending vast amount of money in refreshing an engine on a 21 year old car the kit they sold me failed and blew the engine timing failed. They lied to me stating my vehicle hydrolocked and that the part wasn’t the failure point so spent money on a shop diagnostic to conclude the kit fcp euro sold me had a non genuine tensioner and that I need to speak with them. Fcp euro was not trying to take responsibility for they part failure even tho they sent me a warranty part that I’m not gonna bother installing cause they bullshitted me and took me for some moron. They were not at all trying to work with me and I had to ultimately spent another $2k to have my vehicle refreshed again and rebuilt including the cost of a new head valves and springs and a new genuine tensioner. Fcpeuro really messed up for that.FCP Euro Response
04/17/2024
****** Based on the pictures and the information provided to us, it was deemed by our team that the motor failed due to outside factors and not the timing kit. With that in mind, FCP Euro is not liable for any indirect or consequential damages arising from or related to any part, product, or service. -FCP EuroReview from Josh T
1 star04/05/2024
Inefficient, will not communicate, has no actual customer service. Do yourself a favor and go somewhere else. Save the headache of dealing with this companyFCP Euro Response
04/08/2024
***** *e sincerely apologize for the issues you have experienced attempting to cancel your order and contact our team. Regrettably, we had a software issue with our chat ticketing system, that we are currently addressing, which is why you were unable to reach out team to cancel your order. While most orders ship from stock, there are cases we have to order specific parts in from our suppliers. These lead times are displayed on the product page in “Ships in X Business Days”. There were a few items in your order that were listed with 3 business day lead times, which is why 4/8 was the quoted delivery date at check out. For the issues you have experienced, we have emailed you a complimentary return label, to return your order for a full refund. If you have any questions or concerns in the meantime, please reach out to us at ******************* and we are more than happy to help. -FCP EuroReview from Steve W
5 stars03/26/2024
Thank you FCP Euro for your quick response and willingness to assist in helping me with this issue. It is much appreciated.
Customer Review Rating
3.73/5stars
Average of 136 Customer Reviews
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