Business ProfileforAcura of Milford

The date was around 8/30/23 and I went into Acura of Milford to buy a car I had cash: I only had 16 cash the car I had been pressured to buy was 13 something and came to around 17 with taxes and everything. I told them I only had 16 cash and they told me they would take it a waive the other fees. After all said and done and I shook two peoples hands and thanked them for taking the 16 cash one of the sales guys that I was working with asked me how my credit was and said it would be in my interest to finance the warranty he said JUST the warranty so I agreed for him to run my credit and told him the simplest warranty if any. The guy that handled my case came back and said congratulations you are approved. I told him I don’t want the highest warranty I want the cheapest one. So it was hours before I saw someone then my money was counted with three people then I was brought to another office where she explained the warranties I told her I don’t want any of the unnecessary warranties just the simplest one because I didn’t want a crazy loan: I told heR no to basically every warranty they added to my loan. She also handed me four grand back and told me in order for them to be allowed to finance me they had to give me four grand back I was in complete confusion she had me sign one paper or two none of the individual warranty paper. There was no total amount on any paper I signed. She spoke the entire time about my momvisit there which they overcharged my mom 8 grand. I put down 12 grand.After a month I found out what they did to my Mom and looked through my paperwork and found there was no total amount when I investigated further I found out they totaled on every single warranty they also didn’t give me the car for 16 grand cash they overcharged me they manager said he was going to waivethat the dealer conveyance fee well they didn’t When I tried to resolve this by going to Acura calling multiple times they told me they were going to refund me all the warranty they havent