Customer ReviewsforNapoli Kia

I purchased a Certified Kia Soul this past January. When I picked up the car the tire light was on, so the salesman went and service put air into the tires. Later on that day, the tire light went on again, I noticed horrible gas mileage, and condensation under both headlights. I went back for service. The light went on again and I noticed 56lbs in one tire and 29lbs on the other three. Again, I went back. The mileage slightly improved but still condensation with headlights. I went back 4 times. I also within two weeks got a card from Emissions and had to bring it for that. When I purchased the car, the dealership did not tell me I didn’t have a spare key. I decided I didn’t trust having the car, so the Sales Department said I could exchange it for another. I noticed a Certified Kia Soul, which was 3k less than the Sportage. Napoli also wanted an additional 1k and charged me for all fees for both the Sportage and Soul. I had the Sportage less than two months. The Soul had a slight mark in the windshield and a few spots. I made it clear if these weren’t fixed, I didn’t want the car. Naturally, the Salesman said it would be perfect. I picked up the car on a rainy day. While driving and doing errands, I realized the Kia Soul had not been DETAILED and it was disgusting and gross. I brought back the car for detail, a crummy one. I later on noticed noise in the fan and that the windshield wasn’t fixed. The fan was but I had to go back for the windshield company to fix it. I returned again, and I needed a new windshield. Another visit. Napoli ordered the wrong size and again I had to return for another one. My car gets great mileage but I do feel very ripped off by Napoli and disgusted with the Service, Sales, and Management and was told I was “A Problem”. They are! I would never buy a car from them and hope other people will never trust them. I am sure if the car is new, they are terrific, unless it has issues. I trusted them.

Napol Kia has absolute worst service department. I had my Kia forte stolen on May 1st and again on September 5 I am still without my car from September 5 and is now October 29. I am still paying on a car that I have not had more than six weeks in the last six months. The first rent a car cost me almost $700 and I’m sure I’m heading past that now. There is no compassion. There is no dedication to loyal customers if you need service especially if you lease a car I have been given misinformation, and the worst of all is no correspondence at all , calls are not returned ,messages are not returned, nor are emails. I I spoke to Ruben who is a service manager who told me I’m not the only one going through this when I mention they need to extend a courtesy to valued customers since kias are so easily stolen. His response was Hondas are stolen more than kias. I have never felt so violated so helpless I am a 71-year-old senior who works every day. My livelihood depends on me going to work and I need a car to do that. I am going through much of my savings with no end in sight if you want to buy a Kia, Napoli may be fine, but if you need anything from them after that sale you may be in trouble and I know they don’t respect anyone who leases a Kia , at least they haven’t showed me any respect at all. I feel like I have been treated with a total disregard and it’s criminal.

Kia optima purchased and maintained at Kia dealer in ** certified preowned since 2016. In 2023 we moved to CT and had it serviced first time at Napoli Kia 5/26 for an oil change and install of a recall. The front strut broke when lifted. They refused to fix it and it was towed. It was replaced at *** ***** ** ************** On 6/30 on the Merritt Parkway when accelerating over 40 mph multiple warning lights went on. It would not restart as was towed by AAA to ******* because AAA said it was an engine problem which ******* confirmed on 7/5 saying it needed an engine and they suggested tow to Kia Dealer which ***** did on 7/5. I was assured by ****** ****** service manager it would be started 7/15 and they do “500 engines a week”. I called multiple times (7/13, 7/21, 7/28). Jen in service called me on 7/31 asking “if we need the car we can’t find anything wrong with it “. I requested they drive it on the highway and filed a lengthy complaint with Kia Motors of America Corporate.I was assured if Napoli Kia didn’t respond they would take it further. I called Kia Corporate again 8/4, 8/9 and they still hadn’t heard from Napoli Kia. On 8/15 I called Kia Corporate again and they said Napoli finally took the call and said nothing was wrong with it. Kia Corporate support was also lacking in that they assured me a different timeline and response. They only suggested perhaps we “get a second opinion “. I’m afraid of the damage that has been done in all this time not to mention being without a car for 1&1/2 months. Complaint About Kia Napoli 241 Boston Post Road Milford, CT 06460 I expect the engine to be covered by Kia for as long as I own the car not just the extended warranty on the connecting rods for 10 years/120000 miles. I expect any damage occurring from sitting out of use for an extended period of time to be covered in full by Napoli Kia. Kia Corporate needs to respond.

I originally opened a complaint against the company and my issue has been resolved in a satisfactory manner. I misread the message from the business. I accept their response and appreciate the assistance given. Reuben the sales Manager has been extremely helpful.

I was sold a 2018 Kia Sedona under false pretense and/or misleading information and/or misinformation. On February 11th 2023, as I was looking and considering purchasing the 2018 black Kia Sedona I noticed that it had a check engine light on or some type of light on. I inquired with the sales rep Curtis Smith regarding the light being on. I I specifically told Mr Smith that if this issue or problem can be fixed today I would purchase the vehicle today but if it can't be fixed today then don't worry about it I'll look for another vehicle to buy. I was later informed by Mr Smith that the light indication was a harness issue and that the service department needed to order the part for the harness in order to replace the harness and that it would take a few days before the service department receives said part. A little while later I was informed by Mr Smith that the service department could have the harness fixed within an hour. At that point I was under the impression that the service department must have the part to replace the harness so I agree and told Mr Smith okay if the service department can fix the harness today. When the 2018 Kia Sedona was fixed I purchased it. Around March the first the harness light came back on and then it turned off. Around March 3rd the harness light came back on again and it stayed on for some time while I was driving so I pulled the vehicle over to the side of the road and took a picture of it. On March fourth 2023 I brought the vehicle back to Kia and explain to them that the harness Light Came Back on and that I thought the service department fixed it. And that I wanted to return the vehicle my agreement with Mr Smith was that in order for me to purchase this 2018 Kia Sedona it needed to be fixed by the service department the same day. So the Kia reps agreed to the trade-in and I was told to come back on the 6th. On the 6th I found out that the harness had never been replaced only repaired by the service department! I was deceived!

In November 2021, we leased a new Kia from Mr. Ira O**, Sales & Leasing Con**ltant with Kia Napoli Indoor Dealership in Milford, CT. In the negotiations of the terms of the lease, Mr. Ira O** confirmed that the car lease would include custom fit all-weather floor mats for the new vehicle when we picked it up from the dealership. When we picked up the new Kia car, Mr. Ira O** communicated that he had ordered the all-weather mats and that they would be at the dealership in the next few days, so that we could pick them up. The following week, we called to inquire about the floor mats but received no response on status. At the end of November 2021, we emailed Mr. Ira O** asking about the status of the all-weather mats which he had promised at inception of the lease. In his email reply, Mr. Ira O** acknowledged our request for the all-weather mats and promised to revert with more information the following Monday when he would be back at the dealership. The following week, we did not hear back from Mr. Ira O**. We again emailed a reminder about the promised all-weather floor mats. We never received any further reply from Mr. Ira O** or any other representative from the Kia Napoli Indoor Dealership. Given this documented ‘bait-and-switch’ experience, I would be wary of future business with Mr. Ira O** and/or Kia Napoli Indoor Dealership.

Advertising vehicles on their website to get you in the door and then inform you the price is $10,000 + more. I called the general manager and owner Len Napoli, they didn't care and had no interest in talking to me. Len said they have a third party that posts to their website and it takes a few days to make price adjustments. Seven days later the price is still $10,000 less. They have an option to buy a vehicle from the website but while attempting to do so, the trade in link was not working. To shut me up they told me the car was sold but yet days later its still on their website. It is illegal to advertise one price and then charge a higher price. Scammers!